Ruhi Kapoor
Key Accounts Manager
Noida
Summary
Accomplished Sr Client Manager with a proven track record at Grassik Search Pvt Ltd, specializing in key account management and client relationship building. Excelled in cross-functional collaboration, driving innovative solutions that enhanced client satisfaction and retention. Skilled in business development, achieved significant improvements in service delivery through strategic process enhancements.
Overview
14
14
years of professional experience
Work History
Sr Cleint Manager
Grassik Search Pvt Ltd
07.2022 - Current
- Managed a diverse portfolio of high-value clients, ensuring retention and loyalty through excellent service delivery.
- Conducted regular performance reviews with key clients to ensure alignment of goals and continuous improvement in service delivery.
- Increased client satisfaction by providing exceptional account management and personalized solutions.
- Strengthened long-term client relationships through regular communication, understanding their needs, and delivering tailored recommendations.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Manager Talent Aquisition
Zupee
09.2021 - 07.2022
- Lead and oversee Leadership & Lateral Hiring operations at Zupee and manage the full recruitment life cycle for Product roles.
- Collaborate with stakeholders to understand organizational plans, develop effective sourcing strategies, and deliver qualified candidates for open positions.
- Drive stakeholder management, process enhancements, conduct weekly reviews, and ensure alignment with organizational goals.
- Spearhead the development and implementation of an Employer Branding Playbook by collaborating with Design, Marketing, and Tech teams.
- Strategize for Employee Engagement and Retention, focusing on current and prospective employees
Client Manager
Grassik Search Pvt Ltd
11.2018 - 09.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- As a Talent Acquisition Specialist I was responsible for sourcing, attracting, interviewing & Hiring candidates for Tech Enabled Business and Start Ups.
- Have been instrumental in Leadership Hiring, Mid Senior Level hiring and diversity hiring for start ups and tech enable businesses
Manager
Snapdeal.com
01.2012 - 12.2017
- Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
- Conducted competitor analysis to stay informed about market dynamics and adjust strategic plans accordingly.
- Implemented data-driven pricing strategies to maximize profit margins while remaining competitive in the marketplace.
- Analyzed sales performance and adjusted marketing strategies to optimize revenue generation.
- Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
- Designing promotional plans for brands, to help increase their sales and visibility through monetization and building traction on the website.
- Responsible for generating business through multiple strategic partners. Maintaining cordial relationship with all potential and existing partners and clients.
Assistant Mamager Sales
Nexbase Marketing NOISE
01.2011 - 12.2011
- I Handled Corporate Sales and Business Development for the company
Education
MBA -
Amity Business School
Noida 04.2001 -
BBA -
Jyothi Niwas College
Bengaluru, India 04.2001 -
12th -
GTBPS
Meerut, India 04.2001 -
10th -
GTBPS
Meerut, India 04.2001 -
Skills
Key Account Management
Client Relationship Building
Business Development
Cross-Functional Collaboration
Account Management
Account Retention
Timeline
Sr Cleint Manager
Grassik Search Pvt Ltd
07.2022 - Current
Manager Talent Aquisition
Zupee
09.2021 - 07.2022
Client Manager
Grassik Search Pvt Ltd
11.2018 - 09.2021
Manager
Snapdeal.com
01.2012 - 12.2017
Assistant Mamager Sales
Nexbase Marketing NOISE
01.2011 - 12.2011
MBA -
Amity Business School
04.2001 -
BBA -
Jyothi Niwas College
04.2001 -
12th -
GTBPS
04.2001 -
10th -
GTBPS
04.2001 -
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