Rupen Majumdar
Durgapur
Summary
Customer service professional prepared to enhance client relations and optimize service delivery. Extensive background in resolving customer queries and ensuring satisfaction through effective communication and problem-solving. Known for efficient team collaboration and adaptability to changing needs. Proficient in conflict resolution and CRM software.
Overview
10
10
years of professional experience
Work History
Customer Care Executive
Nobroker Technologies Pvt. Ltd
02.2024 - 10.2024
- Company Overview: (Domestic)
- Customer care executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Cashier
Unun Ghar 1428
07.2020 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Customer Care Executive
Technext Technosoft Pvt Ltd
04.2015 - 03.2020
- Company Overview: (International BPO)
- Reduced response times by efficiently prioritizing tasks and organizing workload according to urgency levels.
- Managed a high volume of inbound calls, maintaining professionalism and accuracy under pressure.
- Provided support to sales teams by addressing product-related questions from international clients.
Education
B.A - English
Indira Gandhi National Open University
11-2017
Class XII (WBCHSE) -
Bhiringee T.N Institution
01-2010
Class X (WBBSE) -
Netaji Nagar Colony High School
West Bengal01-2008
Skills
- Customer support
- Problem-solving abilities
- Multitasking Abilities
- Active listening
- Call center operations
- Self motivation
- Verbal and written communication
Personal Information
Total Experience: 7 Years 8 Months
Hobbies and Interests
- Feeling the music
- Bike riding
- Capturing moments
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual
Timeline
Customer Care Executive
Nobroker Technologies Pvt. Ltd
02.2024 - 10.2024
Cashier
Unun Ghar 1428
07.2020 - 11.2023
Customer Care Executive
Technext Technosoft Pvt Ltd
04.2015 - 03.2020
B.A - English
Indira Gandhi National Open University
Class XII (WBCHSE) -
Bhiringee T.N Institution
Class X (WBBSE) -
Netaji Nagar Colony High School
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