Rupkatha Sarkar

As a HiPo candidate in the top 5 percentile of talent at KFC India, I was chosen to be a part of a strategic Dine-in squad to transform Dine-in for the brand.

• Architected the dine-in channel strategy, focused on occasions, digital & physical proximity, in-store experience, and alternate sales channels, to unlock ₹200 crore incremental annual impact by '26
• Designed and deployed Guest Experience Leader model enhancing kiosk ordering support & achieving OSAT +13%
• Institutionalized Google Business Profile as a digital discovery and conversion engine, to establish brand awareness, relevance, and in-restaurant conversion. Delivered 36% increase in visibility, 13% uplift in conversions, & 13% ROI improvement (₹10 Cr) through structured optimization
• Unlocked & activated new revenue streams to expand market presence with a sales potential of 5Cr+ annually
• Revamped the Proximity marketing strategy to maximise trade area conversions; led tests in 3 markets
• Trained over 1500 field leaders on a brand-refresh program, improving restaurant operations & guest experience, contributing to +10% OSAT improvement

Led Talent Management & Organisation Design for the KFC India, fostering a high performance & inclusive culture

• Crafted the People & Culture strategy with a future-back approach in partnership with leadership teams
• Collaborated with cross-functional teams to identify & design design strategies to develop & retain HiPo's
• Conceptualised & led Talent Reviews aligned with market realities & organisational priorities; presented impactful talent insights to India & global leaders enabling data-driven decision making
• Redefined organisation structure through benchmarking & identification of talent & capability gaps to support business growth.
• Led succession planning for the organisation in identifying & developing the future talent pipeline. Created career paths & long term development plans for HiPo's
• Ideated & delivered interventions to promote career clarity, continuous learning & drive breakthrough results
• Constructed the DEI roadmap, creating a supportive ecosystem for diverse individuals

• Managed learning & development of Yum! & Franchisee restaurant teams across KFC India, Nepal, B'desh, Sri Lanka & Maldives driving business growth & superior customer experience
• Introduced gamified, simulation-based training modules to improve engagement and effectiveness of learning experiences. Achieved cost savings of ₹1 Cr for Fz organisations
• Acted as learning advisor, conducted needs assessment to create tailored learning solutions.
• Developed Train-the-Trainer programs for Regional Trainers to drive the learning agenda impactfully
• Designed HiPo development programs for restaurant leadership to accelerate career progression through live sessions, action learning projects, Shark Tank presentations, assessments. 75% participants progressed to the next level in less than 1 year
• Introduced sign-language across learning & communication modes (online/offline) to enhance inclusivity

Partnered with Indian & international clients across industries to enable high performance through Talent Management & Organisation Design interventions. Was responsible for business acquisition, project management & delivery.

• Designed potential & perception assessments on behavioral & functional competencies. Developed Competency Frameworks basis deep diagnostics & industry benchmarking.
• Charted developmental journeys on pillars of Experience, Exposure, Education basis analysis of potential data from assessment centers, industry trends & business context.
• Designed learning programs to build capability across leadership levels.
• Developed organisational policies & structures of client organisations.
• Crafted Vision, Mission, Values and competencies for clients; cascaded across levels through large-scale workshops.