Learning New Technology
Rushabh Suthar
Technical support Engineer
Ahmedabad
Summary
- Currently working as a Technical Support engineer from ISRO Ahmedabad client side with October 2022 to till date.Experience from Randstad India Pvt Ltd (3rd party payroll Of Solus Security System Pvt Ltd).
- Three-Year as a Customer Support engineer from ISRO Ahmedabad client side with MARCH 2019 to September 2022 experience from CMS COMPUTERS LTD.
- Two-year (OCT 2016 to OCT 2018) relevant experience Calibration and Analytical Testing Engineer from SYSTRONICS INDIA LIMITED Ahmedabad.
- Completed B.E in Electronics and Communication Engineering from Government Engineering College Patan, in June' 2016.
- An effective communicator with technical, reasoning and analytical skill. Expertise in end-to-end product testing as per instruction and standard procedure.
- Excellent client interactions skill and proven experience in working independently as well as in a Team.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Technical Support Engineer
RANDSTAD INDIA PVT LIMITED(3rd party Solus Security System PvtLtd.)
10.2022 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Field Maintenance Service Engineer (IT Support Engineer)
CMS COMPUTERS LIMITED
01.2019 - 09.2022
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
Calibration and Analytical Testing Engineer
SYSTRONICS INDIA LIMITED
10.2016 - 10.2018
- Two-year (OCT 2016 to OCT 2018) relevant experience Calibration and Analytical Testing Engineer from SYSTRONICS INDIA LIMITED Ahmedabad.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Prepared action plans for problematic processes and assets.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Coordinated sampling and analysis tasks to verify quality of finished products.
Education
Bachelor of Engineering - Electronics and Communications Engineering
Government Engineering College
Patan,Gujarat,India 07.2012 - 07.2016
HSC -
Gujarat Board N.B. JYOTI VIDYALAYA KHEDBRAHMA
Khedbrahma,S.K.,Gujarat,India 01.2011 - 05.2012
SSC -
N B Jyoti High School
Khedbrahama -gujarat 04.2001 -
Skills
Software Office suite: MS-office
SQL database handling
Technical Support
Problem-Solving
Teamwork and Collaboration
Remote Support
Ticket management
Software Installation
Application support
Hardware and Software Configuration
Manual Testing
Manual test case preparation
Miscellaneous
Complete training program on "Basic of PLC" from feb-2016 to apr-2016 at "Siemens center of Excellence "Government Engineering Collage, Patan., Smart City, Wireless sensor Network Node for Smart City, Main aim to over project is using different sensor get information of Weather, which are use different place like agriculture., Learning new technologies, Electronics Technology, Automation Engineering, Network Technology
Interests
Electronics Technology
Automation Engineering
Personal Information
- Date of Birth: 10/09/1994
- Gender: Male
- Marital Status: Single
Disclaimer
I hereby declare that all the details furnished here are true to the best of my knowledge.
Timeline
Technical Support Engineer
RANDSTAD INDIA PVT LIMITED(3rd party Solus Security System PvtLtd.)
10.2022 - Current
Field Maintenance Service Engineer (IT Support Engineer)
CMS COMPUTERS LIMITED
01.2019 - 09.2022
Calibration and Analytical Testing Engineer
SYSTRONICS INDIA LIMITED
10.2016 - 10.2018
Bachelor of Engineering - Electronics and Communications Engineering
Government Engineering College
07.2012 - 07.2016
HSC -
Gujarat Board N.B. JYOTI VIDYALAYA KHEDBRAHMA
01.2011 - 05.2012
SSC -
N B Jyoti High School
04.2001 -
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