SAVIO MARIA RAJESH

WORKFLOW:

• Database testing using SQL.
• Worked on WGSN and Euromonitor project. Around 400 databases were audited by team regularly.
• Analyse and determine where issue might occur.
• Databases were tested by tools like SQL YOG and Toad.
• Ticket life cycles were monitored using servicenow tool and JIRA.
• Root cause Analysis
• Followup on tickets raised and update the issues.

OTHER ASPECTS:

• Increased productivity by using automated methods
• Shift Schedule,work allocation,
• Client Communication.
• Documented client progress through case notes and documentation.
• Worked on multiple Adhoc projects

WORKFLOW

• Business to Business calling for ATHENA project ensure to get the details required perfectly.
• Automated creation of a Paragraph based on the details collected in each field using excel.This Increased efficiency and team productivity.
• New agents Training.

• Chat and Email Support for Shutterfly.
• Multiple chat window support.
• Track Emails and provide quick solution.