Sachin Deora
Salesforce Administrator
Gurgaon,Haryana
Summary
Salesforce Administrator with over 2.2 years of experience in Financial, Information Technology and Telecommunication. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Salesforce Administration, Clouds and training in user experience. Motivated to learn, grow and excel in an organization.
Overview
1
1
Certification
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Salesforce Administrator
Altran
Gurgaon , Haryana
2018.11 - Current
- Head Salesforce Admin and System Analyst for 300 users
- Managing Users of Frog Design Inc. & Aricent (Altran) Tech single handed and assisting them in Opportunity booking, creating reports for them, managing and creating roles, profiles,Data Management, Field Creation.
- Created a custom SFDC help desk ticketing system for internal teams, including sales and Marketing.
- Generating the company order report every week and sharing with finance team.
- Managing leads and assigning it to different users.
- Created and managed all custom fields, validations, workflows, triggers, objects and relationships, permissions, dashboards and reporting, sales processes, campaigns, record types, and applications.
- Work on Microsoft SQL server Management Studio to execute SQL query.
- Build the role's hierarchy by adding the roles as per the organization
Support Agent
Aegis Ltd, Noida
Noida , Uttar Pradesh
2018.06 - 2018.11
- Interact with client for inbound transactions.
- Inquiry/request or complaint and provide a complete and correct solution Coordinate with necessary Vodafone Salesforce application/system support for the necessary level 2 assistance and back office team for closing of the complaint.
- Responsible for all contact with clients with the customer across all S&M campaigns/up selling/relationship management calls and also handle the payment/credit related interactions for the mapped customer base.
Education
Bachelor of Technology - Computer Engineering
Uttar Pradesh Technical University
Uttar Pradesh 2010.05 - 2014.06
Skills
Salesforce Administration
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Salesforce Admin
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Salesforce Admin
2020-11
Salesforce Administrator
Altran
2018.11 - Current
Support Agent
Aegis Ltd, Noida
2018.06 - 2018.11
Bachelor of Technology - Computer Engineering
Uttar Pradesh Technical University
2010.05 - 2014.06
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