Sachin Deora
Deputy Manager-Functional Salesforce
Gurgaon
Summary
Salesforce Functional Consultant
Customer-focused professional with a successful 6-year career in the Service/Product sector. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. A clear understanding of Salesforce Administration, Clouds and training in user experience. Motivated to learn, grow and excel in an organization.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Deputy Manager - Functional Salesforce
Panasonic Life Solutions India Pvt. Ltd.
09.2022 - Current
- Manage and Support salesforce sales cloud, service cloud and Marketing cloud from end to end.
- User management and system adoption across the organization
- Manage the entire admin aspects for Salesforce.org.
- Managing end-to-end new salesforce sales cloud project implementation.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Analyzed work to generate logic for new systems, procedures and tests.
- Expedited project timelines through efficient task prioritization, resource allocation, and risk mitigation strategies.
- Collaborated Vendor Onboarding, Invoice process, Salesforce Licenses cost
Salesforce Business Analyst
Cloud Mentor
03.2021 - 09.2022
- Managing Salesforce CRM for different law firms
- Design, Setup and maintain Salesforce standard and litify custom objects while also structuring user roles, security, profiles
- Configured page layouts, Process builder, workflows, document templates, record types, & data fields
- Create and update users, reports and dashboards according to client's requirements
- Creation & Maintaining validation rules, approval process, process builder, Profiles, Permission Sets, Roles, Users, Record Types
- Data Loading using SFDC Data Loader & experience on CRM applications like Data Exports & Imports
- Requirement Gathering from the clients
- Weekly status call, User stories Creation, Project Deliverability.
Salesforce Administrator
Capgemini
11.2018 - 03.2021
- Head Salesforce Admin and System Analyst for 300 users
- Managing Users of Frog Design Inc &Aricent (Altran) Tech single-handedly and assisting them in Opportunity booking, creating reports for them, managing and creating roles, profiles, Data Management, and Field Creation.
- Created a custom SFDC help desk ticketing system for internal teams, including sales and Marketing.
- Generating the company order report every week and sharing it with the finance team.
- Managing leads and assigning them to different users.
- Created and managed all custom fields, validations, workflows, triggers, objects and relationships, permissions, dashboards and reporting, sales processes, campaigns, record types, and applications.
- Worked on Microsoft SQL Server Management Studio to execute SQL queries.
- Build the role's hierarchy by adding the roles as per the organization
Support Agent
Aegis Ltd
06.2018 - 11.2018
- Interact with client for inbound transactions
- Inquiry/request or complaint and provide a complete and correct solution Coordinate with necessary Vodafone Salesforce application/system support for the necessary level 2 assistance and back office team for closing of the complaint
- Responsible for all contact with clients with the customer across all S&M campaigns/up selling/relationship management calls and also handle the payment/credit related interactions for the mapped customer base.
Education
B.Tech - Computer Engineering
Uttar Pradesh Technical University
05.2010 - 05.2014
Skills
Salesforce Admin
undefinedCertification
Salesforce Certified Administrator (SCA)
Timeline
Salesforce Certified Associate
05-2023
Salesforce Certified Sales Cloud Consultant
12-2022
Deputy Manager - Functional Salesforce
Panasonic Life Solutions India Pvt. Ltd.
09.2022 - Current
Salesforce Business Analyst
Cloud Mentor
03.2021 - 09.2022
Salesforce Certified Administrator (SCA)
11-2020
Salesforce Administrator
Capgemini
11.2018 - 03.2021
Support Agent
Aegis Ltd
06.2018 - 11.2018
B.Tech - Computer Engineering
Uttar Pradesh Technical University
05.2010 - 05.2014
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