Sachin Kumar
NOC Engineer
Bangalore
Summary
To obtain a challenging position in the area of System Administrator and strive for excellence with dedication, proactive approach, positive attitude and passion towards the work that will fully utilize my logical and reasoning abilities in the best possible way for the fulfilment of personal and organizational goals.
Overview
1
1
Certificate
5
5
years of professional experience
Work History
NOC Engineer
Alorica India Pvt Ltd
05.2022 - Current
- Managing and monitoring the Alorica Networks using Tools SolarWinds and Grafana (NPM,SAM,etc).
- Handle L2 level incidents, alerts, and service requests.
- Perform root cause analysis (RCA) for recurring issues.
- Providing support for L1, L2 troubleshooting issues.
- Responding to the alarms from SolarWinds related to network issues such as Stack switch down, OSPF down, Node down, Interface down, Bandwidth utilization alert, BGP down, IPSLA down, Latency, Packet loss, Hardware health sensor, Memory and CPU alerts etc.
- Monitoring the agents VPN Disconnects and fix the issues through the GCDO tool.
- Create methods of procedure (MOP) for change controls to do changes on routers.
- Working knowledge of MPLS, BGP, SNMP, DHCP & OSPF.
- Checking and handling interface/link down and device down issues.
- Checking the power supply status when network goes down.
- Engaging internet service provider for circuit issues and escalating them to get the fixed resolution soon.
- Schedule a maintenance window and execute MOP for traffic failover/failback via MFNA, Interface modifications and Bandwidth changes.
- Blocking IP through Net brain in Internet Edge and ASA 1.5C router to prevent unauthorized access and protect a network from malicious activity.
- Coordinating change management by initiating change activity, sending change Requests and provide support till change gets completed.
- Joining P1 & P2 outage bridge as impact reported by the operations.
- Generating the reports on the Changes/Network performances and sharing with the management.
- Keeping and maintaining a record of SharePoint’s up to date.
- The ticketing tool is Service NOW (SNOW).
Technical Support
L&T Technology Services
10.2021 - 04.2022
- Software installation and support HUB.
- Diagnosed and resolved hardware, software, and network-related issues.
- Monitored system performance and ensured smooth IT operations.
- Installed, configured, and maintained operating systems and applications.
- Managed user accounts, password resets, and access permissions.
- Troubleshot LAN/WAN, Wi-Fi, VPN, and connectivity issues.
- Handled incident tickets and ensured timely resolution as per SLA.
- Coordinated with internal teams for issue escalation and root cause analysis.
- Performed regular system updates, backups, and maintenance activities.
- Supported desktop, laptop, printer, and peripheral device troubleshooting.
- Maintained technical documentation and prepared support reports.
- Assisted users with software installation and configuration.
- Provided remote support using tools like AnyDesk, TeamViewer, or Remote Desktop
- Monitored servers and network devices using tools like Nagios.
- Ensured customer satisfaction by delivering quick and effective solutions.
Education
BSC - Computer Science
Bhandarkar’s Arts And Science College.
Kundapura Taluk, Udupi Dist 05.2001 -
PUC - MPCS
S.V PU College Gangolli.
Kundapura Taluk, Udupi Dist 05.2001 -
SSLC -
M Bhaskar Pai High School Gujjadi.
Kundapura Taluk, Udupi Dist 05.2001 -
SKILLS
- Strong knowledge of TCP/IP, OSI Model, and subnetting.
- Experience with DNS, DHCP, HTTP, and SSH protocols.
- Hands-on with routing (OSPF, BGP & RIP(Basic) and switching concepts (VLANs, STP).
- Network monitoring using SolarWinds and Nagios (CPU, Memory and Bandwidth utilization).
- Troubleshooting using ping, traceroute, and packet analysis.
- VLAN configuration.
Certification
NCC B-certificate.
PERSONAL DETAILS
Date of Birth: 11th October 1996
Nationality: Indian Marital Status: Un-married
INTEREST AND HOBBIES:
Playing Cricket, Listening to Music
DECLARATION:
I hereby declare that the above information is correct to the best of my knowledge and belief.
SOFT SKILLS & ABILITIES:
- Good communication skill.
- Ability to deal with people diplomatically.
- Willingness to learn.
- Teamwork & Collaboration.
- Quickly identified bottlenecks and implemented practical solutions.
LANGUAGES KNOWN:
English: Read - Y, Write - Y, Speak - Y
Kannada: Read - Y, Write - Y, Speak - Y
Hindi: Read - Y, Write - Y, Speak- Y
Timeline
NOC Engineer
Alorica India Pvt Ltd
05.2022 - Current
Technical Support
L&T Technology Services
10.2021 - 04.2022
BSC - Computer Science
Bhandarkar’s Arts And Science College.
05.2001 -
PUC - MPCS
S.V PU College Gangolli.
05.2001 -
SSLC -
M Bhaskar Pai High School Gujjadi.
05.2001 -