Sachin Malik
AWS Certified Solutions Architect - Associate
Summary
Technical Support representative adept at resolving complex issues. AWS Certified Solutions Architect - Associate. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Level-headed and calm in stressful situation with well-developed people skills.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Senior Technical Support Engineer
Tech Mahindra
Noida
03.2021 - Current
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Experienced with Retail process also managing network devices, sales and polling of the retail stores.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to decisively discern and enact corrections.
- Maintained personal repository of technical knowledge used to hone responses and shorten remediation times.
IT GS Support L1
Publicis Sapient, Sector 21, Gurgaon
Gurgaon
08.2020 - 01.2021
- Provided Service Request and IMAC services for requests logged in Service now.
- Provided effective communication for all types of incident and request ensuring that the users are kept informed of progress all the time.
- Provided in scope assistance for mobile devices and network issues.
- Achieved consistent rankings in monthly metrics.
Technical Support Engineer
Dell Technologies
Gurgaon
07.2019 - 07.2020
- Served as primary point of contact for support relating to owned solutions and products.
- Efficient experience in all type of contacts i.e calls, email and chat.
- Provided Service Request and IMAC services for requests logged in Service now.
- Performed root cause analysis of reported issues to decisively discern and enact corrections.
Education
Bachelor of Technology - Computer Science And Engineering
Dronacharya College of Engineering
Gurgaon 08.2015 - 07.2019
12th CBSE - Science
Pathania Public School
Rohtak 08.2014 - 08.2015
Skills
DevOps
AWS (EC2, ELB, RDS, S3, Cloudwatch)
Linux
Technical Support
Incident Management
Certification
AWS Certified Solutions Architect - Associate
Technical Skills
AWS Services : Ec2, Elastic Beanstalk, EFS, VPC, RDS, S3, Glacier, IAM, Kinesis, Cloud Front, Cloud Watch, Cloud Trail, Cloud Formation, DynamoDB, Lambda, Route53, SNS, SQS, API Gateway, Code Pipeline, Code Build, Elastic Search, Code Deploy etc.
Configuration Management : Ansible, Chef
Source Code Management : GIT, Bitbucket, Code Commit
Operating systems : Windows, Linux, MacOS
Databases : SQL Server, Oracle, MySQL
DevOps Tools : AWS Code Pipeline, Code Build, Code Deploy, Elastic Beanstalk, Jenkins, Bamboo, Docker, Jira,
Additional Information
- Knowledge on implementing Cloud Solutions using various AWS Services including EC2, VPC, S3, Glacier, EFS, AWS Kinesis, Lambda, Directory Services, Cloud Formation, Ops works, Code Pipeline, Code Build, Code Deploy, Elastic Beanstalk, RDS, Data Pipeline, DynamoDB, Redshift etc.
- Knowledge on Architecting and securing the Infrastructure on AWS using IAM, KMS, Cognito, API Gateway, Cloud Trail, Cloud Watch, Config, Trusted Advisor, Security Groups, NACL etc.
- Knowledge in DevOps, Configuration Management, Cloud Infrastructure, Automation. It includes Amazon Web Services (AWS), Ant, Maven, Jenkins, Chef, GitHub, Tomcat, LINUX etc.
Personality Traits
HOBBIES- Playing snooker, Gym Enthusiast, Listening Music
STRENGHTS- Punctual, Adaptable, Responsible, Sincere and Hardworking towards my work, willing to learn.
Personal Details
- Date of Birth : 24 September, 1996
- Father's Name : Balwan Malik
- Mother's name : Sarita Malik
- Address : 246A, Sector 4, Rohtak, Haryana
- Nationality : Indian
- Languages Known : English, Hindi
Timeline
AWS Certified Solutions Architect - Associate
02-2022
Udemy - Ultimate AWS Certified Solutions Architect Associate 2022
01-2022
Senior Technical Support Engineer
Tech Mahindra
03.2021 - Current
IT GS Support L1
Publicis Sapient, Sector 21, Gurgaon
08.2020 - 01.2021
Technical Support Engineer
Dell Technologies
07.2019 - 07.2020
Bachelor of Technology - Computer Science And Engineering
Dronacharya College of Engineering
08.2015 - 07.2019
12th CBSE - Science
Pathania Public School
08.2014 - 08.2015