Sachin Manohar M

• Complete accounting/reconciliation/analytics/reporting as per process SLA’s and follow up of the open items along with assisting the team.

• Tracking and applying credits and unapplied cash for the team

• Timely completion of Month-end closing.

• Visiting customers to maintain healthy & cordial relationships for resolving the queries & complaints ensuring for high customer satisfaction and expanding business.

• Work with internal departments to resolve any dispute or billing errors in invoices/ contracts. Managing customer escalations for the team and responding to them within the stipulated timelines.

• Prepare reports as directed by management, escalate accounts to the internal/ external stakeholders for quick resolution.

• Actively engaging with internal and external teams along with thorough research/ root cause analysis prompt resolution.

• Mentoring and training new joiners to learn and adapt to the policies of the company.

• Dabbled in management to strategize and plan business and proposal development.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Developed and maintained courteous and effective working relationships.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.