Sachin A M

Unacademy (Aug 2022 - June 2024)

• Generated ~45k leads with 10k new learners in the platform contributing to a overall revenue of ~38L (AOV: 17k)
• Onboarded over 100 category influencers in engaging video content, achieving a 3x increase in the content watch time.
• Managed and optimized a YouTube channel, increasing the subscriber base by 10k (one of the channels out of four).
• Built a process reducing educator penalties to less than 5% month over month.
• Offline Initiatives (PAN India College Collaborations |Store Referral Activity.

Relevel by Unacademy (Mar 2022 - July 2022)

• Leading Operations and Value Offerings for Courses such as Ops I HR I DM I
  Tech. contributing to ~50% of revenue for the organization.
• Part of the GTM team responsible for finalizing course flow and subsequent
  content creation for Operations Management and Digital Marketing.
• Created Partner Network from scratch to 100+ to launch and operate 4-course
  categories
• Built and drove the execution of SOPs for Onboarding, Commercials & Contract
  Closure,and Orientation of partners for proper activation.
• Managed a team of 4 Category Associates managing ~38 Educators to deliver
  an MoM Net Promoter Score of ~85

• Led Operations and Business Development for Bangalore's EPC & Cleaning
  category managing a fleet of high-quality and carefully selected and trained
  professionals (900+ field technicians and a team of 16)
• Shaped supply behavior via educational, referral, and engagement comms and
  FGDs resulting in Utilization growth from 1.5 to ~4 jobs per day with partner
  NPS hitting ~45%+ and an average income of 30K/partner
• Transitioned supply 3 times from lower monetization subscription plan to 75%
  higher plan effectively with
• Introduced category-level SKU's which resolved fulfillment issues
• Successful in transitioning back 80%+ partners back on subscription helping
  the business reach back pre covid service deliveries with the BAU metrics
  under control
• Onboarded 120+ partners virtually with multiple moving pieces like Training |
  Partner Shadowing | Kit Collection | Handholding | Retraining
• Achieved ~98% target by onboarding ~400 professionals for the Diwali Season
  which took APC count from 400 to 858
• Monitored crucial category metrics such as Fulfillment ,Supply Utilization,
  Request Loss, Service delivery and supply churn (Exit NPS ~45%)
• T-2 south cities (5 New - City Launches)

• Worked for EPC category scaling supply with end to end ownership to ensure
  metrics are fulfilled
• On-ground marketing intervention conducted for the Cleaning and EPC
  category: successfully onboarding 150+ partners at the initial stage which
  helped the category grow 2x

• Worked with Cleaning & EPC category
• Handled supply readiness by reaching out to the data collected through
  referrals and organic sign-ups to ensure supply requirements are fulfilled

• Handled operations for Teachers across Karnataka by ensuring inventory
  materials reach on time for smooth functioning of classes
• Handled STEM program in procuring of materials required to create JIG | DIY

• Provided hiring managers complete support by updating the job description as
  necessary : sourcing, screening, and follow up throughout the recruitment
  process
• Created pipeline by sourcing and networking to maintain a pipeline of
  candidates for immediate or future hires
• Worked closely with sales teams to acquire a deep and thorough
  understanding of hiring needs, specifications, and requirements
• Proactively engaged with clients to understand their hiring and business
  challenges
• Owned and executed interview and recruitments drives based on client
  requirements.

• Responsible for the growth of 3 clusters which had ~30-35 partners each
• Ground intervention for every partner once onboarded successfully to ensure
  customer readiness for the partners
• Marketing Activities conducted across Bangalore with a targeted audience to
  ensure the right customers base is captured
• On ground activation of partners in gated apartments
• End to end ownership in planning and handling events for all the interventions
  conducted for the partners
• Partners Product/Tech & inventory escalations were handled to ensure
  smooth functioning of the business.