Sachin Shinde
Mumbai
Summary
Dedicated and results-driven Senior Process Manager with 7 years of experience with a proven track record in effectively collaborating across departments to enhance organizational performance. Working in cross-functional environments. Bringing exceptional written and oral communication skills paired with expertise in financial analysis and project coordination.
Overview
15
15
years of professional experience
Work History
Senior Process Manager
Cactus Communications Pvt Ltd
Mumbai
2017.06 - Current
- Improved efficiency and effectiveness of performance across team through process optimization and workflow streamlining.
- Collaborate with the editing, customer servicing, and customer care teams to understand and deliver against customer requirements.
- Successfully managed the calculation and generation of monthly invoices for contractors and freelancers, ensuring accurate and timely billing.
- Responsible for coordinating the flow of work coming into the editing department and is the first point of contact for editors working across the globe
- Resolved query tickets related to invoices, providing exceptional customer service, and maintaining positive client relationships.
- Identified and rectified revenue leakages within operations, implementing corrective measures to safeguard financial streams.
- Conducted training sessions for team members, empowering them with the necessary skills and knowledge for enhanced performance.
- Played a pivotal role in testing and facilitating the successful launch of new services, contributing to business growth.
- Working with Roster management team to make sure all the capacity utilized as per requirements from clients.
Senior Operations Analyst
Ugam Solutions Pvt Ltd
Mumbai
2011.09 - 2017.05
- We provide functional support in Planning and MIS (COE) Team. Collaborate with other teams to define, prioritize and develop actions related to client projects.
- Prepared and generate all types of reports covering all the elements like Execution, Utilization, client review etc.
- Tracking performance reports for Employees on Daily and Monthly basis. Also, updated appraisal data, dashboard, performance review etc.
- We update forecasting data in monthly reports which we received from P&I Team. Ensure all the projects are delivered on time, within scope.
- Manage the relationship between the client and internal stakeholders. Responsible for maintained RnR data on monthly basis and act as intermediary between operations and HR team
Senior Team Member
First source Solutions Pvt. Limited
Mumbai
2009.06 - 2011.08
- Worked with WFM team for one year and Responsible for activities like maintain Employee data, assigning day to day work.
- Updating day to day roster, taking counts from operations team. Also worked with Customer service department in Email and Chat process to resolve customers queries.
Education
Diploma in Finance -
Welingkar Institute of Management
Mumbai, MH2008-06
Bachelor of Commerce - Accounting And Finance
Valid College of Commerce
Mumbai, MH2006-05
Skills
- Client Relationship Management
- Project Management
- Workflow Planning
- Multi-unit operations management
- Project development
- Cross-Functional Communication
- Cost Control & Strategic Planning
- Data Analysis
Timeline
Senior Process Manager
Cactus Communications Pvt Ltd
2017.06 - Current
Senior Operations Analyst
Ugam Solutions Pvt Ltd
2011.09 - 2017.05
Senior Team Member
First source Solutions Pvt. Limited
2009.06 - 2011.08
Diploma in Finance -
Welingkar Institute of Management
Bachelor of Commerce - Accounting And Finance
Valid College of Commerce
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