Sachin Tomer
Azure Consultant
Noida,Noida
Summary
Experienced IT professional adept at driving results for customers in Microsoft Azure and Office 365, with a focus on Data Engineering. With a solid background in Microsoft Volume Licensing (VL), New Generation Volume Licensing (NGVL), and Cloud Solution Provider (CSP) Azure programs, I specialize in Azure services, setting up agreements, and managing contract renewals. My expertise lies in drafting Azure infrastructure cost estimates and building, implementing, and optimizing Azure cloud solutions. I adeptly manage vendor relationships, and orchestrate the entire lifecycle of agreements. I excel in customer escalation management, leveraging my extensive operations background and order reporting skills to ensure seamless operations and efficient conflict resolution. Furthermore, I am expanding my skill set in Data Engineering, with proficiency in Azure data services such as Azure SQL Database, Azure Data Factory (ADF), and Azure databricks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior BDE
Sify Digital Services Limited
Noida
05.2022 - Current
- Contributed to the design and migration of Azure and Office 365 cloud solutions, ensuring seamless integration and minimizing downtime for on-premises applications
- Configured and managed Azure cloud services components, including vNETs, ExpressRoute, Virtual Machines (VM) and Azure Key Vault
- Implemented cloud cost optimization strategies leveraging Azure Cost Management, thorough usage analysis, and Azure Advisor, resulting in a substantial reduction in client cloud expenditures
- Facilitate order submissions via the Microsoft Partner Center(MPC) portal and provide end customer support by raising tickets to the Microsoft team
- Manage end customer subscriptions, execute tenant creation, and activate online services, ensuring seamless operations and maximizing client satisfaction
- Established and maintained Azure governance frameworks to ensure compliance with corporate security policies and industry regulations
- Provided training on Azure technologies to internal teams and managed stakeholder relationships
- Ensured alignment of cloud solutions with business objectives and fostered continuous learning.
Senior Associate
SoftwareONE India Pvt. Ltd.
Gurugram
03.2021 - 05.2022
- Designed and delivered comprehensive training programs for new hires, enhancing proficiency in processes and services
- Authored and standardized Standard Operating Procedures (SOPs) for Microsoft Products and Services Agreements (MPSA) and Government Partner Program (GPP-SelectPlus), ensuring consistent and efficient agreement drafting.
Operations Specialist
SoftwareOne
Gurugram
10.2018 - 03.2021
- Orchestrated and managed customer orders, invoicing, and deliverables for Microsoft operations within the Global Service Delivery Center, ensuring seamless execution and high customer satisfaction
- Facilitated B2B interactions with internal customers across APAC, NORAM, LATAM, and EMEA, improving order reporting and agreement creation processes
- Led the creation and reconciliation of Microsoft agreements for new customers, streamlined compliance checks, and resolved complex tool and process issues by collaborating with the Microsoft Regional Operations Center(ROC).
Inside Sales Executive
Arvato
Gurugram
02.2018 - 10.2018
- Delivered Microsoft business solutions for SMB commercial customers
- Generated leads and collaborated with relationship managers and channel partners to achieve sales targets
- Managed account relationships, opportunity closures, and pipeline targets, ensuring revenue attainment.
Regional Product Specialist
WeP Solutions Ltd.
Chandigarh
11.2015 - 12.2017
- Directed customer support operations across Chandigarh, Punjab, Haryana, Himachal Pradesh, and J&K regions, promptly addressing escalations and aligning engineers for an efficient support call management
- Spearheaded service initiatives, achieving a 95% Turnaround Time (TAT) on Service Level Agreements, significantly enhancing service delivery standards and customer satisfaction.
Education
Bachelor of Technology - Mechanical Engineering
Graphic Era (Deemed To Be University)
Dehradun01.2015
Intermediate - Physics, Chemistry And Mathematics
Arya Inter College
Dehradun01.2011
High School -
St, Paul's High School
Dehradun01.2009
Skills
- Microsoft Azure and Office365
- Operations Management
- Consultative Selling Techniques
- Technical Training Delivery
- IT Service Management
- Process improvement initiatives
- Operational Excellence
- Project Planning
Certification
- Microsoft Azure Fundamentals (AZ-900) - Microsoft
- AWS Cloud Practitioner Essentials - Amazon Web Services (AWS)
- English Score C1 - British Council
- Cybersecurity and Networking Fundamentals - Skillsoft
- Python - Kaggle
- Microsoft Azure Administrator - Skillsoft
- SQL (Basic) - HackerRank
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Gold Star Award - SoftwareONE India Pvt. Ltd., 03/01/20, Quarterly Award for exemplary employees showcasing and living the SoftwareONE core values.
- HR SPOT Award for Chief Executive Challenge - WeP Solutions Ltd., 03/01/16, Awarded for delivering the 95% TAT on Service Level Agreement for service in Chandigarh Region. The challenge was set by the CEO.
Timeline
Senior BDE
Sify Digital Services Limited
05.2022 - Current
Senior Associate
SoftwareONE India Pvt. Ltd.
03.2021 - 05.2022
Operations Specialist
SoftwareOne
10.2018 - 03.2021
Inside Sales Executive
Arvato
02.2018 - 10.2018
Regional Product Specialist
WeP Solutions Ltd.
11.2015 - 12.2017
Bachelor of Technology - Mechanical Engineering
Graphic Era (Deemed To Be University)
Intermediate - Physics, Chemistry And Mathematics
Arya Inter College
High School -
St, Paul's High School
- Microsoft Azure Fundamentals (AZ-900) - Microsoft
- AWS Cloud Practitioner Essentials - Amazon Web Services (AWS)
- English Score C1 - British Council
- Cybersecurity and Networking Fundamentals - Skillsoft
- Python - Kaggle
- Microsoft Azure Administrator - Skillsoft
- SQL (Basic) - HackerRank
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