SACHIN EDMOND JOHN
Delhi
Summary
Results-driven operations professional with a successful history at Lionel India Ltd, specializing in vendor management and communication. Demonstrated ability in enhancing team performance and customer satisfaction through strategic problem-solving and effective emergency response initiatives. Proficient in CRM, with a record of managing high-profile corporate clients and significantly improving operational metrics. Career goals include leveraging expertise to drive operational excellence in a dynamic organization.
Overview
17
17
years of professional experience
Work History
Asst. Manager - Operations
Lionel India Ltd
Delhi
06.2019 - Current
- Managing corporate clients from the back office.
- Currently handling clients like Hettich India, Zuari, Jefferies India, Steag Energy Services, and Louis Dreyfus Company, Valmet India.
- Assisting clients with their travel requirements, like air, hotel, car, and visas.
- Organizing conferences and meetings for clients as per their corporate policies and requirements.
- Submission of invoices to the clients every month, and follow-up for the payment.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Lead Executive - Implant Operations
SOTC Travel Ltd
Gurgaon
08.2012 - 05.2019
- Working on client location and managing their travel requirements
- Have worked with clients like British High Commission, US Embassy, UNDP, World Bank and Asian Development Bank
- Working on the client location and managing their travel
- Make hotel and car bookings by contacting the vendor directly on the contracted rates of the corporate
- Coordinating with the travelers regarding their visa and assisting them in getting the visa stamping by the embassy
Sr. Analyst
EXL Services Pvt. Ltd.
Gurgaon
05.2008 - 08.2012
- Company Overview: formerly known as (American Express India Pvt Ltd.)
- Working on designated queues on GDS Sabre and processing reservations made by clients on the online tool within the SLA
- Researching the CSI opened by client for the team
- Assisting the new hire in their OJT and ensuring that the batch gets certified for on the floor production
- Processing of E-tickets, exchanges, car reservations, hotel reservations, limo reservations and any other special request by client
- Assisting the team in meeting their monthly metrics
- Monitoring the reservations processed by the team and performing regular quality checks
- Generating weekly and monthly reports for the team
- Also responding to the mails in CALM inbox (Crisis Alert and Logistics Management) in an event of crisis
Sr. Client Service Executive
Global Source
Delhi
- Receiving inbound calls from customers for order placements, product inquiries and refund request
- Making outbound calls to warehouse to enquire about order dispatch and availability of product
Education
High School - Arts
Loni Inter College
Ghaziabad06.2000
Secondary School -
St. Xavier School
Delhi03.1997
B.A. (Pass) - Arts
Ch. Charan Singh University
MeerutSkills
- Communication
- Teamwork
- Time management
- Problem solving
- Vendor management
- Emergency response
- Customer relationship management (CRM)
Languages
- Hindi
- English
Accomplishments
- I achieved the highest rating in SOTC for my exceptional performance and got an all expense paid international trip.
- I was awarded with sliver medal for my performance in Lionel India Ltd.
Timeline
Asst. Manager - Operations
Lionel India Ltd
06.2019 - Current
Lead Executive - Implant Operations
SOTC Travel Ltd
08.2012 - 05.2019
Sr. Analyst
EXL Services Pvt. Ltd.
05.2008 - 08.2012
Sr. Client Service Executive
Global Source
High School - Arts
Loni Inter College
Secondary School -
St. Xavier School
B.A. (Pass) - Arts
Ch. Charan Singh University
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