Summary
Overview
Work History
Education
Skills
Tool and Technologies
Awards
Disclaimer
Hobbies and Interests
Timeline
CustomerServiceRepresentative
Saddam Hussain

Saddam Hussain

HR Services Delivery Analyst
Bangalore,KA

Summary

Skilled Delivery Analyst with relevant experience in managing and improving delivery processes. Strengths include robust analytical skills, project management abilities, and adeptness at identifying potential problems to propel operational efficiency. Previous roles have made significant strides in optimizing workflow, reducing inefficiencies, and elevating client satisfaction through proactive problem resolution with strong sense of dedication, motivation, responsibility in any task and looking for a long-term career where I can apply my knowledge and experience and enhance it further for the organization's growth.

Overview

6
6
years of professional experience
4024
4024
years of post-secondary education
2
2
Languages

Work History

HR Services Delivery Analyst

Accenture (Mubadala)
12.2024 - Current


  • Sourcing/ Screening resumes as per the requirements on different job portal.
  • Onboarding, raising Flight and Hotel Purchase order through oracle.
  • Handling/ coordinating post interview follow ups, initiate Document collection and on boarding process.
  • validate the document and submit for offer on Clients web site.
  • I am regularly in touch with the consultant, employer, and clients regarding the updates and development.

HR Service Delivery Associate

Accenture (UPS)
06.2022 - 11.2024
  • Involved in the full cycle of the Recruitment Development Life Cycle (RDLC), including sourcing, conducting telephonic interviews, screening, qualifying and negotiating rates, performing internet searches, conducting reference checks, identifying opportunities, selecting candidates, and preparing candidates.
  • Provide full life cycle recruiting support in a fast paced environment for contract and direct hire staffing requirements for IT, Creative and Professional Business staffing.
  • Meeting client’s SLAs (turnaround time, coverage and conversions), 100% compliance on process.
  • Performance monitoring on daily/weekly and monthly basis.
  • Analyzed key performance indicators to identify effective strategies.
  • Attending client calls and conference calls with hiring managers, Participating in Decision making leadership meetings.
  • Interacting with junior recruiters/trainee and mentoring them to be able to work independently on client's staffing requirement.
  • Approving/ Screening resumes of the team members as per the requirements.
  • Handling/ coordinating post interview follow ups, background check process on First advantage, offer packet initiations and on boarding process on workday.
  • I'm doing Quality Audit and Quality check on Recruitment activity and Query Management for resources and uploading and completing the Daily / Weekly Audits on SQF Tool.

Recruitment Admin

Joules to watt (Third Party) Organisation - Accenture services Pvt.ltd
06.2021 - 06.2022
  • As a recruiter i was responsible for the full hiring cycle, including sourcing, pre-screening, and conducting personal interviews.
  • Screening and short-listing resumes, interview scheduling, and interviewing the short-listed candidates to assess the candidates' suitability, attitude, communication skills, etc. And all follow-up actions thereafter, till the close of the position.
  • Qualify candidates for job requirements, determine candidate suitability by evaluating requirements, negotiate compensation packages, and assess relevant experience, education, skills, and personal qualifications.
  • Post the job on job portals.
  • Mass mailing through Wokrday, the internal database, and the e-mail client.
  • Review the resumes thoroughly, and shortlist suitable matches.

Senior Relationship Manager

Nobroker Technologies solution pvt. Ltd
07.2019 - 06.2020
  • Handled a team span of 8 RM's
  • Handled the customer queries and managing team performance to ensure most RM's achieve the top slab.
  • Auditing 3 calls of RM's every day to keep the checklist parameters
  • Engaging in the professional activities in order to grow professionally and enhance the company growth as well
  • Providing services to the customers and maintaining good relationship with them
  • Publishing daily reports and handling few plans to keep tab of the process
  • Accomplishing the targets provided and focusing on it in order to achieve them
  • Driving revenue targets by generating adequate potential for RA/PNM/PNC

Education

12TH STD -

Shiv Jyoti Sr. Sec. School

10TH STD -

Patna Muslim High School

Skills

Candidate Assessment

Tool and Technologies

Oracle,Workday, ServiceNow, Jabbar, NiceCx, Loop CRM, Loop Messenger, IQNavigator, SQF, TMS, First Advantage.

Awards

  • Start of the Business Award for period Q2 & Q3 FY022 and Q2, FY2024.
  • Core Value Champion Award for the period of Q1,Q2,Q4, FY 2023 and Q1,Q2, FY 2024.

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Hobbies and Interests

  • Travelling
  • Cricket
  • Pools & Snooker
  • Video Creator
  • Motovlogging

Timeline

HR Services Delivery Analyst

Accenture (Mubadala)
12.2024 - Current

HR Service Delivery Associate

Accenture (UPS)
06.2022 - 11.2024

Recruitment Admin

Joules to watt (Third Party) Organisation - Accenture services Pvt.ltd
06.2021 - 06.2022

Senior Relationship Manager

Nobroker Technologies solution pvt. Ltd
07.2019 - 06.2020

12TH STD -

Shiv Jyoti Sr. Sec. School

10TH STD -

Patna Muslim High School

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Saddam Hussain HR Services Delivery Analyst