Committed professional striving for excellence in demanding environments, optimizing skill utilization and promoting continuous personal and professional development
Overview
18
18
years of professional experience
Work History
Sr. Area Manager
Bajaj Finserv
Chennai
10.2020 - Current
Developed strategies to enhance debt recovery processes and reduce delinquencies.
Trained collection teams on compliance requirements and best practices.
Analyzed collection data to identify trends and implement corrective measures.
Coordinated with legal teams to ensure compliance in debt recovery procedures.
Established strong client relationships to facilitate effective communication and resolution.
Conducted performance reviews of collection agents to boost productivity.
Identified accounts for repossession through thorough research and analysis.
Maintained accurate records of all collection activities in company database.
BDM (Business Development Manager)
Muthoot Finance Ltd
Pondicherry
12.2018 - 08.2020
Cultivated strategic partnerships with key stakeholders to drive business growth.
Analyzed industry trends to guide decision-making and strategic planning.
Managed client relationships, fostering satisfaction and long-term loyalty.
Identified and engaged potential clients, negotiating contracts to secure new business.
Maintained comprehensive database of existing customers and prospective leads.
Implemented strategies that increased sales and expanded market share.
Trained sales staff in effective communication techniques for client interactions.
Monitored competitor activities, pricing, products, and services to maintain competitive edge.
Assistant Manager (Salaried Loans)
Bajaj Finserv
02.2016 - 11.2018
Completed day-to-day duties accurately and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked with cross-functional teams to achieve goals.
Achieved Lakshya 2017 & D2C contest
Assistant Manager (NPL Collections)
Bajaj Finance Ltd.
06.2013 - 02.2016
Delivered assigned targets.
Dealt with different types of customer for amicable settlement
Engaging with customer problems related to high-interest dispute loan-related queries.
Maintained composure with highly dispute customer regarding repayment
Maintained discipline and decorum with problematic customers
Sr. Business Executive
Mother Associates
09.2010 - 05.2013
Company Overview: Agency of DHFL. Home Finance
Agency of DHFL. Home Finance
Business Executive
AXIS BANK
Pondicherry
09.2007 - 01.2010
Assessed client financial needs and recommended appropriate products for mortgages.
Evaluated borrower eligibility for home loans through thorough credit report analysis.
Cultivated relationships with real estate agents to enhance loan referral processes.
Guided clients in understanding mortgage options, enabling informed financing decisions.
Education
Bachelor of Arts - Functional English
Pondicherry University
01.2008
Diploma in Electrical and Electronics Engineering - Electrical and Electronics Engineering
Srinivasa Polytechnic
Pudukkottai
01.2000
Skills
MS Office
CDOM
Personal Information
Date of Birth: 12/27/81
Gender: Male
Nationality: Indian
Marital Status: Married
Personality Traits
Good interpersonal traits and ability to convince people.
Strong analytical skills & logical skills with an eye for detail.
Ability to handle tasks independently and complete them successfully.
High level of enthusiasm & willingness to learn.
Flexible in approach.
Areas Of Interest
Marketing
Human Resource
Customer Care
Affiliations
Interested in social activities and gardening, especially
Built a water tank in my area near beach for people thirst at beach on my own contribution
Providing food during special days, such as birthdays and local festivals, every year
Accomplishments
Won Lakshya contest & fled to Singapore for the first time sponsored by Bajaj Finance
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner
A1
Timeline
Sr. Area Manager
Bajaj Finserv
10.2020 - Current
BDM (Business Development Manager)
Muthoot Finance Ltd
12.2018 - 08.2020
Assistant Manager (Salaried Loans)
Bajaj Finserv
02.2016 - 11.2018
Assistant Manager (NPL Collections)
Bajaj Finance Ltd.
06.2013 - 02.2016
Sr. Business Executive
Mother Associates
09.2010 - 05.2013
Business Executive
AXIS BANK
09.2007 - 01.2010
Bachelor of Arts - Functional English
Pondicherry University
Diploma in Electrical and Electronics Engineering - Electrical and Electronics Engineering