Sagar Gowda

Provide end-to-end customer support via tickets and email. Coordinate with in-house teams and third-party vendors. Set team goals, motivate, and train members, tracking their performance. Prepare and maintain process documentation.

• Project: Comcast (Aug 2021 to Mar 2022)

Applications : Oracle database, SQL, Jira, Supportnow etc.

Analyze tickets to identify root causes and implement appropriate actions. Create Jira tickets for issue tracking and follow-up. Assess ticket severity and adjust as necessary.Establish remote connections to client servers and databases for troubleshooting and updates. Develop SQL queries as required. Address hardware issues. Prepare daily reports including production, incident versus Jira, and pending tickets.

• Project: Telstra MMF (Aug 2021 to Mar 2022)

Manage all logistics operations, including transportation, warehousing, inventory management, and distribution. Coordinate logistics activities with cross-functional teams such as sales and customer service to meet customer requirements. Ensure compliance with regulatory requirements and safety standards across all logistics activities.

• Project: Telstra (Oct 2016 to Aug 2021)

Identified operational issues and created plans to address them. Assigned tasks to departments, provided training and guidance. Monitored departmental progress using measurable data. Assessed ticket severity, updated resolutions, and escalated as needed. Conducted root cause analysis and risk assessments, and worked on process improvements. Maintained a knowledge base for common issues. Tracked response and resolution times and prepared monthly reports for clients. Managed follow-ups and escalations for scheduled and unscheduled activities, including reports and dashboards.

Manage office operations, communications, and documentation. Coordinate scheduling, supplies, and equipment maintenance. Oversee facilities management and travel arrangements. Assist in event planning, budgeting, and policy implementation.