Sagar Luthra
Dehradun
Summary
Accomplished risk-oriented leader with proven with track record of leading teams to execute strategies and draw conclusions based on analyzing data and creating action insights based on information collected. Successful communicator with proven ability to recruit, coach and build diverse high performing teams. Demonstrates an exceptional record of accomplishment in the ability to drive for results at the same time ensuring that operational risk levels are always within tolerance while creating strong relationships with the partners to create strategies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cluster Manager
Domino's Pizza
07.2011 - Current
● Lead and motivate a team of Restaurants to achieve Cluster goals.
● Ensure excellent customer services.
● Monitor daily operations including opening / closing procedures, cash handling, inventory management and merchandising standards.
● Quality compliance and working for quality improvement in consultation with Quality Department
● Responsible for making & implementing promotional strategies to increase sales volume & achieve maximum customer satisfaction.
● People Management, continuous Training of employees. Guiding, mentoring team members to ensure efficiency in operations & meeting of individual & group targets.
● Ensure profitability of operations and supervise all aspects of product management, monitoring food production to ensure compliance with quality & hygiene standards.
● Business Expansion by opening New Restaurants in consultation with BD Department
● Adhere to company SOP at all times.
Guest Service Representative
Pizza Italiano
11.2010 - 06.2011
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Facilitated loyalty program that incentivized repeat visits and positive reviews.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
Education
BBA - COMMERCE
DAV
Dehradun, India2016
Skills
- Strategic planning
- Staff Management
- Analytical and Critical Thinking
- Planning and Coordination
- Team Leadership
- Project Management
- Quality Assurance
- Operations Management
- Product Launches
- Workforce Planning
- Problem-solving abilities
- Audits Analysis
Certification
- Advanced Food Safety Course (May 2018)-FOSTAC (Food Safety Training & Certificate) &FSSAI
Languages
English
Hindi
Punjabi
Accomplishments
· Rewarded by Circle head & Zonal manager for maintaining Highest NPS across circle in Both Allocated Restaurants and Featuring in top 10 list (FY-19-20)
· Got 5 Start rating in government hygiene Audit on Both Allocated Restaurants (FY 20-21)
· Got highest Score in Circle in international NSF Audit.
· Got best store manager Award in North India 2019.
· Best of the best Store manager award in Qtr. FIDA 2019.
· Selected as a high potential Restaurant manager for driving new project of CEO i.e. super 133 pin code Restaurants (FY 21-22).
· First Restaurant Manager for driving the new 20 min Service guarantee in Delivery & 10 Min service guarantee in Dine-in at city.
· Got Rolex Award and rewarded by company in the year 2020.
· Rewarded by zonal manager for achieving ever highest sale in Q3 of 1.10 cr across District.
· Appreciated by Regional quality manager for maintaining highest scores with zero critical violations during quality audits in 2022.
· In KRA Appraisal Got out standing rating back to back 2-year FY 20-21 & FY21-22.
. Best CM in Q1(FY-23-24)
Timeline
Cluster Manager
Domino's Pizza
07.2011 - Current
Guest Service Representative
Pizza Italiano
11.2010 - 06.2011
BBA - COMMERCE
DAV
Similar Profiles
Zachary PiracciZachary Piracci
Special Events Stand Lead at Patterson Pizza dba Domino's PizzaSpecial Events Stand Lead at Patterson Pizza dba Domino's Pizza
Hayden AlldredgeHayden Alldredge
Pizza Delivery Driver at Pizza Hut - Domino's PizzaPizza Delivery Driver at Pizza Hut - Domino's Pizza
Emre DursunEmre Dursun
General Manager at JIA Pizza Inc dba Domino's PizzaGeneral Manager at JIA Pizza Inc dba Domino's Pizza
QUINN CLARKEQUINN CLARKE
Assistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's PizzaAssistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's Pizza
PRIYANKA DOBHALPRIYANKA DOBHAL
Senior Analyst at Accenture Services PrivateSenior Analyst at Accenture Services Private