Sagar Panchal
Team Leader
Mumbai
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Rhenus India PVT. LTD
03.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Participated in cross-functional team-building activities.
- Cross-trained and provided backup support for organizational leadership.
- Managing Internal performance report, daily work allocation report etc
- To analyses the root cause of problems by digging into relevant and timely information.
- Undertake ongoing customer service work to better understand the demands, positives, and pain points of the job.
- Manage & schedule weekly/monthly client call and MOM to the Customer
- Create Standard operating Procedure (SOP) for new process setup.
- To identify area of automation and reduce manual efforts which lead better deliverables.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Created staff schedules, approved requested time off and updated reports.
Senior Process Associate
DHL GLOBAL FORWARDING FRIGHT SHARED SERVICES (INDIA) LLP
03.2016 - 03.2021
- To provide complete reporting overview for import and export as per the client requirement at Global level
- To analyse transactions, valuations & performance data from various countries and business reviewer to ensure accurate performance reporting
- To analyse the root cause of problems by digging into relevant and timely information
- To present Dashboard to client on monthly basis to give in-depth overview of the process for migrating more countries for reporting activity
- To identify area of automation and reduce manual efforts which lead better deliverables
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and applied change management to achieve desired outcomes.
- Developed standard operating procedures and document workflows to drive current and future processes.
Sr. Customer Service Associate/Floor supervisor
MSWIPE TECHNOLOGIES PVT. LTD
06.2013 - 03.2016
- Maintaining MIS report
- Allocation of daily field work to the sales dept
- Maintaining team performance report weekly and monthly
- Co-ordinate with the PAN India salesperson and follow-up for daily sales lead
- Following up with the Clients to close the open cases within TAT
- Floor Supervising in the absence of Team leader and Superiors
- Handling escalation E-mails & replying to mails
- Manage inventory
- Assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance
- Trained team members in successful strategies to meet operational and sales targets.
Education
Diploma in Shipping And Logistics - Logistics Management
Narottam Morarjee Institute Of Shipping
Mumbai 03.2022 - Current
Bachelor of Commerce - Accounting And Finance
Gurukul College of Commerce
Mumbai 03.2009 - 04.2010
Mechanical Draughtsman & AutoCAD - Engineering Mechanics
Industrial Engineering Institute
Mumbai 03.2006 - 04.2007
Skills
Complaint resolution
Timeline
Diploma in Shipping And Logistics - Logistics Management
Narottam Morarjee Institute Of Shipping
03.2022 - Current
Team Leader
Rhenus India PVT. LTD
03.2021 - Current
Senior Process Associate
DHL GLOBAL FORWARDING FRIGHT SHARED SERVICES (INDIA) LLP
03.2016 - 03.2021
Sr. Customer Service Associate/Floor supervisor
MSWIPE TECHNOLOGIES PVT. LTD
06.2013 - 03.2016
Bachelor of Commerce - Accounting And Finance
Gurukul College of Commerce
03.2009 - 04.2010
Mechanical Draughtsman & AutoCAD - Engineering Mechanics
Industrial Engineering Institute
03.2006 - 04.2007
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