Maithilee Deshmukh
Summary
4+ years of experience in key account management and business development in the supply chain industry. Skilled in building customer relationships and problem solving with the help of data driven strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Rhenus Logistics India Pvt Ltd
04.2023 - 09.2023
Deputy Manager
Rhenus Logistics India Pvt Ltd
01.2021 - 03.2023
- Developed and maintained relationships with key accounts resulting in 18% year-over-year increase in revenue from existing accounts
- Negotiated and secured long-term contracts with key accounts, resulting in 95% customer retention
- Managed a portfolio of 12+ accounts across various industries with a footprint of 0.5 million Sq ft. of warehousing space and annual billing of INR 300 million contributing to 20% of total turnover
- Identified opportunities for business growth and expansion, resulting in winning a 60 million business contract for 3 years from an existing account
- Developed a business continuity plan by creating growth strategies and business mapping of key accounts
- Conducted regular business reviews to monitor operations service levels (SLAs) and key performance indicators (KPIs)
- Demonstrated strong problem-solving abilities to identify issues and implement data driven solutions to customer escalations
- Streamlined the payment collection cycles resulting in reduction in the number of payment collection days by 60%
- Designed solutions and commercials for existing accounts
- Tracked new project implementation
- Took customer satisfaction surveys every quarter to ensure that correct and timely customer feedback are registered and areas for improvement are identified
- Used customer relationship management (CRM) systems (Sugar CRM) to accurately track and manage customer data
- Worked cross-functionally with other departments to identify and resolve customer-facing issues
Assistant Manager
SS Supply Chain Solutions Pvt Ltd (3SC)
04.2020 - 01.2021
Management Trainee
SS Supply Chain Solutions Pvt Ltd (3SC)
10.2019 - 03.2020
- Analyzed sales data to identify trends and develop strategies for increasing sales
- Used Hubspot CRM for maintaining and analyzing Sales data
- Created a dashboard that visually represented key business metrics in real-time, allowing for quick and informed decision-making by management
- Generated and presented monthly budget (sales target) v/s actual performance numbers to management that outlined key findings and recommendations
- Build strategies for selling in house B2B SAAS product (demand forecasting tool)
- Responded to RFIs and RFQs
- Collaborated with marketing and business development teams to identify and pursue new sales opportunities
- Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques like email campaigns, and social media outreach
- Demonstrated an ability to multi-task and prioritize tasks in a fast-paced startup environment
Intern
Tata Consultancy Services
04.2019 - 06.2019
- Researched on an excel based model that works on agile methodology showcasing the potential optimum utilization of full-time SAP employees into various projects/ deliverables
Education
MBA - Marketing
Balaji Institute of Modern Management
Pune2020
Bachelor's of engineering (B.E) - Electronics And Telecommunication
Yeswantrao Chavan College of Engineering
Nagpur2018
Skills
- Key Account Management
- Customer Relationship Management
- Business Development
- Strategy Building
- Microsoft Office
- Data Analysis
- Negotiation
- Escalation Handling
- Problem Solving
- Team Player
Certification
- Advance Certification in Data Science and AI (SQL -ongoing), IIT M Pravartak
- Marketing analytics 2021, Udemy
- Digital marketing 2021, Udemy
- C, C++ 2017, IT networks
- Workshop on IR sensor 2016, IEEE
- Dale Carnegie certification course 2014, YCCE
Timeline
Manager
Rhenus Logistics India Pvt Ltd
04.2023 - 09.2023
Deputy Manager
Rhenus Logistics India Pvt Ltd
01.2021 - 03.2023
Assistant Manager
SS Supply Chain Solutions Pvt Ltd (3SC)
04.2020 - 01.2021
Management Trainee
SS Supply Chain Solutions Pvt Ltd (3SC)
10.2019 - 03.2020
Intern
Tata Consultancy Services
04.2019 - 06.2019
MBA - Marketing
Balaji Institute of Modern Management
Bachelor's of engineering (B.E) - Electronics And Telecommunication
Yeswantrao Chavan College of Engineering
- Advance Certification in Data Science and AI (SQL -ongoing), IIT M Pravartak
- Marketing analytics 2021, Udemy
- Digital marketing 2021, Udemy
- C, C++ 2017, IT networks
- Workshop on IR sensor 2016, IEEE
- Dale Carnegie certification course 2014, YCCE
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