4+ years of experience in key account management and business development in the supply chain industry. Skilled in building customer relationships and problem solving with the help of data driven strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Rhenus Logistics India Pvt Ltd
2023.04 - 2023.09
Deputy Manager
Rhenus Logistics India Pvt Ltd
2021.01 - 2023.03
Developed and maintained relationships with key accounts resulting in 18% year-over-year increase in revenue from existing accounts
Negotiated and secured long-term contracts with key accounts, resulting in 95% customer retention
Managed a portfolio of 12+ accounts across various industries with a footprint of 0.5 million Sq ft. of warehousing space and annual billing of INR 300 million contributing to 20% of total turnover
Identified opportunities for business growth and expansion, resulting in winning a 60 million business contract for 3 years from an existing account
Developed a business continuity plan by creating growth strategies and business mapping of key accounts
Conducted regular business reviews to monitor operations service levels (SLAs) and key performance indicators (KPIs)
Demonstrated strong problem-solving abilities to identify issues and implement data driven solutions to customer escalations
Streamlined the payment collection cycles resulting in reduction in the number of payment collection days by 60%
Designed solutions and commercials for existing accounts
Tracked new project implementation
Took customer satisfaction surveys every quarter to ensure that correct and timely customer feedback are registered and areas for improvement are identified
Used customer relationship management (CRM) systems (Sugar CRM) to accurately track and manage customer data
Worked cross-functionally with other departments to identify and resolve customer-facing issues
Assistant Manager
SS Supply Chain Solutions Pvt Ltd (3SC)
2020.04 - 2021.01
Management Trainee
SS Supply Chain Solutions Pvt Ltd (3SC)
2019.10 - 2020.03
Analyzed sales data to identify trends and develop strategies for increasing sales
Used Hubspot CRM for maintaining and analyzing Sales data
Created a dashboard that visually represented key business metrics in real-time, allowing for quick and informed decision-making by management
Generated and presented monthly budget (sales target) v/s actual performance numbers to management that outlined key findings and recommendations
Build strategies for selling in house B2B SAAS product (demand forecasting tool)
Responded to RFIs and RFQs
Collaborated with marketing and business development teams to identify and pursue new sales opportunities
Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques like email campaigns, and social media outreach
Demonstrated an ability to multi-task and prioritize tasks in a fast-paced startup environment
Intern
Tata Consultancy Services
2019.04 - 2019.06
Researched on an excel based model that works on agile methodology showcasing the potential optimum
utilization of full-time SAP employees into various projects/ deliverables
Education
MBA - Marketing
Balaji Institute of Modern Management
Pune
2020
Bachelor's of engineering (B.E) - Electronics And Telecommunication
Yeswantrao Chavan College of Engineering
Nagpur
2018
Skills
Key Account Management
Customer Relationship Management
Business Development
Strategy Building
Microsoft Office
Data Analysis
Negotiation
Escalation Handling
Problem Solving
Team Player
Certification
Advance Certification in Data Science and AI (SQL -ongoing), IIT M Pravartak
Marketing analytics 2021, Udemy
Digital marketing 2021, Udemy
C, C++ 2017, IT networks
Workshop on IR sensor 2016, IEEE
Dale Carnegie certification course 2014, YCCE
Timeline
Manager
Rhenus Logistics India Pvt Ltd
2023.04 - 2023.09
Deputy Manager
Rhenus Logistics India Pvt Ltd
2021.01 - 2023.03
Assistant Manager
SS Supply Chain Solutions Pvt Ltd (3SC)
2020.04 - 2021.01
Management Trainee
SS Supply Chain Solutions Pvt Ltd (3SC)
2019.10 - 2020.03
Intern
Tata Consultancy Services
2019.04 - 2019.06
MBA - Marketing
Balaji Institute of Modern Management
Bachelor's of engineering (B.E) - Electronics And Telecommunication
Yeswantrao Chavan College of Engineering
Advance Certification in Data Science and AI (SQL -ongoing), IIT M Pravartak
Marketing analytics 2021, Udemy
Digital marketing 2021, Udemy
C, C++ 2017, IT networks
Workshop on IR sensor 2016, IEEE
Dale Carnegie certification course 2014, YCCE
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