SAGAR D

• Provided outstanding customer support and assistance to clients of AlgoTest, India's premier algo trading firm.
• Demonstrated strong product knowledge and expertise in algorithmic trading to address customer inquiries and resolve technical issues effectively.
• Assisted clients in navigating the AlgoTest platform, ensuring smooth onboarding, and guiding them in executing their algorithmic trading strategies.
• Acted as a primary point of contact for clients, responding to queries via phone, email, and live chat, and ensured prompt and satisfactory resolutions.
• Collaborated closely with cross-functional teams, including developers and operations, to escalate and resolve complex customer issues promptly.
• Contributed to the continuous improvement of customer support processes and documentation by identifying areas for enhancement and providing feedback.

• Managed inbound customer queries via phone, email, and live chat, providing timely and accurate responses.
• Collaborating with other teams, such as tech support and operations, to escalate and resolve complex issues.
• Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
• Keeping detailed records of customer interactions and transactions.
• Assisting customers with account setup, trading platform navigation, and troubleshooting technical issues.
• Continuously updated knowledge of company products, services, and policies to provide accurate information to customers.
• Contributing to developing customer support processes and procedures to improve efficiency and customer satisfaction.

• Design and Review Verification of Minimal Thickness Femoral and Tibia Implants.
• Designed patient-specific cut guides for both the femur and tibia bones.
• Managed, planned, and developed a team to increase productivity and efficiency.
• Created, updated, and published 3D drawings using Solid Works.
• Received the Star of the Month award for high-quality design work.

Machines Processes with hands-on experience:

• Worked with CNC Milling machines and Milling fixtures.
• Experience with Conveyor machines [Asys, Nutek G Grohmann Engr].
• Operated Solder paste printing machines.
• Completed tasks efficiently and timely, as instructed by engineering managers.
• Worked with Pick and Place machines.