Sahil Ramani
Surat
Summary
A career with a progressive organisations where my education and experience will have valued application, while offering diversity and opportunity for continued professional challenges.
Proactive Customer Service Executive with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service to a position with an established company.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Idfc first bank ltd
Surat
08.2022 - Current
- Provided technical support when necessary to resolve complex problems.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Identified opportunities for process improvement within the customer service department.
- Explained benefits and advantages of different product and service offerings to customers.
Relationship Manager
Finoptical
Surat
03.2022 - 06.2022
- Researched current market trends, industry news, and competitor analysis to inform investment decisions.
- Built relationships with brokers and other external partners through phone calls and emails.
- Conferred with project personnel to identify and resolve problems.
salesperson
Marutiraj electronics
Surat
09.2018 - 02.2019
- I worked there as a salesman, my job was to explain features about new mobile features and Selling new mobile.
Education
CFA -
CFA Institute
B.com -
D.R and R.B Commerce College
HSC Commerce (GSEB) -
P.R Khatiwala Vidya Sankul
SSC (GSEB) -
P.R Khatiwala Vidya Sankul
Skills
- Quick learner
- Management
- Research
- Basic computer knowledge
- Customer Needs Assessment
- Customer Relationship Management
- Customer Retention
- Service Upselling
Personal Information
Date of Birth: 10/13/97
Hobbies and Interests
- Music
- Cricket
- Streaming
Languages
Hindi
First Language
English
Elementary
A2
Gujarati
Proficient
C2
Timeline
Customer Service Executive
Idfc first bank ltd
08.2022 - Current
Relationship Manager
Finoptical
03.2022 - 06.2022
salesperson
Marutiraj electronics
09.2018 - 02.2019
CFA -
CFA Institute
B.com -
D.R and R.B Commerce College
HSC Commerce (GSEB) -
P.R Khatiwala Vidya Sankul
SSC (GSEB) -
P.R Khatiwala Vidya Sankul
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