Sahil Seth
Cash Management And Logistics
Mumbai
Summary
Through my 15-year professional experience span till date, I’ve worked across Cash Management and Logistics companies, Security and Facility Management domains, handling nationwide geographies and multiple inter-functional arenas. Business retention, resource management, national level operations, P/L optimization with cost control & productivity enhancement goals, strong business forecasting and planning, robust customer relationship management have been a part of my valued skill set with each project. I would summarize myself as a leader who identifies with the business needs to create demand generation opportunities and coalesce inter-functional systems to reach set goals. I am process- and metrics-driven, people-oriented person who has delivered proven results to ensure a healthy and optimized P&L.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Associate Director - Service Delivery
CMS Info Systems Limited
Mumbai
2016.05 - Current
- Assisted senior leadership in managing all aspects of operations including P&L control, business generation opportunity mining and operational excellence.
- Providing strategic analysis for operational life cycles, technology-driven processes, process validations and customer grievance handling.
- Main Focus areas are National Customer Service Delivery & Reporting (MIS) of ATM portfolio, SLA adherence -Penalty management, Revenue assurance and maiden Process Automation to achieve higher accuracy with growing volumes.
- Leading teams of up to 38 people, monitoring periodic performance as well as training and improvement plans.
- Driving a team of 7 Direct reportees include Senior manager and Manager level employees.
- Sharp Negotiations and Vendor management adds to the current profile.
- Oversee vendor delivery deadlines and requirements to fulfill priority contracts.
- Pioneered (ideation to execution) the special project to improve the national level productivity and cost reduction initiative.
- Worked on championing the demonetization initiative for the company in line with the sudden yet progressive challenge set forth by the Government. Awarded as The Demonetization Champion for the year.
State Head - Operations
SIS PROSEGUR HOLDING PVT LTD
Mumbai
2012.03 - 2016.02
- Achieved highest revenue target more than 100% YOY in 2 consecutive years of the tenure
- Achieved Revenue and profitability targets each financial year & was winning state for consecutive years.
- Handling Operations for 2000+ ATMs and Door step banking for all major banks and even secured cash in transit activities (CITs)
- Responsible for CRM, Operations, Admin, Vendor Management, Risk mitigation and P & L head for the region & Worked towards successful broadening of Gross profit margins
- Handling Union/IR activities for the entire state-Acting bridge between union employees and management - ensured grievance resolution with mutual understanding.
Regional Head – MH & South Gujarat
Peregrine Guarding Pvt Ltd
Baroda
2010.08 - 2012.03
- Took over as the Regional Manager in-charge of Maharashtra from August 2010 with an addition to my portfolio being South Gujarat, later based out of Baroda since Oct 2011 till March 2012.
- Used coordination and planning skills to achieve results from a high performance team of 15, according to schedule.
- Successfully handling 700+ front - liners to achieve the organizational development targets.
- Bagged critical wins through new customer engagement to strengthen company portfolio.
- Drove operational improvements which resulted in savings and improved profit margins for the zones where business saw revenue leaks and unimproved metrices.
- Critical security audits for man guarding conducted for major Pharma plants and electro power plants located in Gujarat at Ankleshwar.
Regional Manager - Maharashtra & Goa
BOPARAI MARTIAL SECURITY PVT. LTD
Pune
2007.12 - 2010.01
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Ensuring Service delivery as per SLA.
- Instrumental in executing hard core field level operations, fire safety drills, security audits for man-guarding for major manufacturing units, financial sectors like banks, IT hubs and companies and luxury hotels.
Executive Trainee, Technical Executive Support
BAG FILMS/STAR PLUS/AVITEL STUDIO
Mumbai
2005.01 - 2007.01
- Worked with BAG Films as an Assistant/Trainee for daily TV Soap
- Worked with Star plus Network as Technical Executive for a period of 6 months
- Worked as Compositor Artist - Trainee with AVI TEL Studio at Vile Parle for a period of 9 months.
Skills
Crisis Management
Education
PG Diploma in Strategic Management - Strategic Management
Symbiosis Institute
Distance Learning 2022.07 - Current
B. Com - Accounting & Economics
M.M.K. College
Mumbai 2007.03 - 2008.03
HSC -
DAV College
Mumbai 2004.03 - 2005.03
SSC -
J J Academy School
Mumbai 2002.03 - 2003.03
Timeline
PG Diploma in Strategic Management - Strategic Management
Symbiosis Institute
2022.07 - Current
Associate Director - Service Delivery
CMS Info Systems Limited
2016.05 - Current
State Head - Operations
SIS PROSEGUR HOLDING PVT LTD
2012.03 - 2016.02
Regional Head – MH & South Gujarat
Peregrine Guarding Pvt Ltd
2010.08 - 2012.03
Regional Manager - Maharashtra & Goa
BOPARAI MARTIAL SECURITY PVT. LTD
2007.12 - 2010.01
B. Com - Accounting & Economics
M.M.K. College
2007.03 - 2008.03
Executive Trainee, Technical Executive Support
BAG FILMS/STAR PLUS/AVITEL STUDIO
2005.01 - 2007.01
HSC -
DAV College
2004.03 - 2005.03
SSC -
J J Academy School
2002.03 - 2003.03
Accomplishments
• Successfully completed ALP (Accelerated leadership programme) from Franklin Covey sponsored by the company for future leaders (At CMS)
• Awarded Demonetization champion for planning & executing the cost saving project for the company (At CMS).
• Best HO Function in Reporting MIS & Training across Zones (At CMS)
• Received Future leader & TITAN Award (At ISS SDB)
• Received Best Performing region award across India. (At ISS SDB)
• Achieving Revenue & Profitability Target award back to back for 2 years (At ISS SDB)
• Received appreciation from Banks and MSPs regarding reconciliation (Best Recon Team)
• Received appreciations from all key clients for services and outstanding support. (At ISS SDB, Peregrine and Boparai’s Martial)
• Received highest performance award for 2 times in a year. (At ISS SDB)
• Attended and completed Image Management programme sponsored by the company for selected future leaders. (At ISS SDB)
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