Sahil Shaha
EMM Support Engineer
Mumbai
Summary
Motivated and detail-oriented IT professional with a strong understanding of Microsoft Intune, Mobile Device Management (MDM), and endpoint management solutions. Seeking a position as an Intune Support Engineer to apply my technical skills, problem-solving abilities, and passion for IT to ensure seamless device management and security for end-users.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Enterprise Mobility Management (EMM)
Lauren information technologies pvt ltd
04.2025 - Current
- Managed compliance policies and configuration profiles in Microsoft Endpoint Manager for Windows, iOS, and Android to ensure secure and standardized endpoints.
- Administered Apple Developer Account, including provisioning profiles and certificate management.
- Designed and maintained Conditional Access policies in Azure Active Directory to enforce secure access.
- Troubleshot authentication issues using Azure AD sign-in logs, resolving policy conflicts and restoring user access.
- Implemented Azure LAPS to automate and secure local admin password management.
- Collaborated with cross-functional teams and clients to deliver effective solutions and support.
Service desk engineer L2
Zack IT solution PVT LTD
09.2023 - 03.2025
- Connect systems (Windows 10, Windows 11) to Azure AD using Autopilot by Microsoft Entra join and hybrid join.
- Configure MS Outlook (versions 2013, 2016, 2019, Office 365), perform backup, restore, and troubleshooting.
-
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
- Attend calls remotely and resolve issues using remote tools like Team Viewer Remote.
Floor Management service engineer (FMS Engineer)
VDA Info Solution PVT LTD
01.2022 - 07.2023
- Assist peer technicians in troubleshooting and end-to-end root cause analysis.
- Perform troubleshooting on assigned tickets and resolve problems within SLA.
- Interact with clients to understand their needs and provide remote technical support.
Education
Bachelor of Computer Application -
Shivaji University
KolhapurH.S.C. - undefined
Maharashtra State Board of Technical Education
S.S.C. -
Maharashtra State Board of Secondary Education
Skills
Microsoft Intune : Device Enrolment, Configuration Profiles, Application Deployment, and Policy
Mobile Device Management (MDM) : Security Policies, Profile Creation, Device Compliance
Windows Administration : Windows 10/11 Configuration, Troubleshooting, Device Management
Microsoft Endpoint Manager : Configuration and management of policies and profiles
Active Directory : User and Group Management, Group Policies
Cloud Technologies : Azure Active Directory, Office 365
Troubleshooting : Device enrolment, app deployment, policy conflicts, compliance issues
Certification
MD 102
Other details
- Address: Flat no 401, Saiprem Building Gunali Lake Ghansoli - Mumbai - 4007001
- Preferred location: PUNE , Mumbai
- Marital Status: married
- Passport No: T7611212
- Availability: Immediately available for full-time positions
Timeline
Enterprise Mobility Management (EMM)
Lauren information technologies pvt ltd
04.2025 - Current
Service desk engineer L2
Zack IT solution PVT LTD
09.2023 - 03.2025
Floor Management service engineer (FMS Engineer)
VDA Info Solution PVT LTD
01.2022 - 07.2023
H.S.C. - undefined
Maharashtra State Board of Technical Education
Bachelor of Computer Application -
Shivaji University
S.S.C. -
Maharashtra State Board of Secondary Education