Summary
Overview
Work History
Education
Skills
Certification
Projects handled
Technological skills
Timeline
Generic

Sahithi Priya Paladugu

Hyderabad

Summary

To work in a challenging environment that utilizes my education and professional skills and offers an opportunity to keep pace with the moving trends and technologies that helps me to explore my talent and sharpen my skills to contribute positively towards the organization growth.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Operations Representative

Concentrix
08.2023 - Current
  • During this time, I developed strong incident management, analytical skills, and communication Skill
  • Provided exceptional customer support through email and chat, utilizing annotations to enhance communication
  • Successfully resolved a high volume of escalated tickets, addressing complex customer issues
  • Demonstrated strong problem-solving skills by troubleshooting and analyzing complex technical issues related to account security
  • Effectively managed and prioritized customer inquiries through a ticketing system without missing SLA's
  • Enhanced customer and client satisfaction by delivering timely and accurate solutions for account recovery issues
  • Collaborated with internal teams to escalate critical issues and ensure timely resolution.

Education

B. Tech - Computer Science And Engineering

Vignan's Nirula
Guntur
05.2023

Skills

  • Adaptability and Learning Agility
  • Customer Service Orientation
  • Collaboration and Teamwork
  • Problem-Solving Skills
  • Time Management
  • Communication Skills

Certification

  • NPTEL Certification in DBMS, Elite Badge, 2021
  • Hacker Rank Certification in SQL, PYTHON and Basic Problem Solving
  • NPTEL Certification in Data analytics with python, 2022
  • Completed comprehensive Excel course covering advanced functions including VLOOKUPs, pivot tables, and data analysis
  • Completed an intensive front-end development course, demonstrating proficiency in HTML, CSS, and JavaScript
  • Covered foundational cloud computing principles including virtualization, cloud service models (IaaS, PaaS, SaaS), and cloud security basics

Projects handled

  • 1, A Scalable URL-Based Phishing Websites Detection Using Machine Learning Techniques, A machine learning project for detecting phishing websites based on URL analysis. Designed and developed a system for the classification of URLs as phishing or legitimate. Utilized Machine Learning techniques for accurate predictions.
  • 2, Cancer Prediction, A project focusing on using machine learning and data mining techniques for cancer Prediction based on various parameters. Developed a model to predict cancer percentage using demographic and medical attributes. Employed Python and ML data mining tools for data analysis and prediction.

Technological skills

Python, SQL, C, C++, HTML, CSS, JavaScript, Basic TCP/IP, DNS, DHCP, Windows, Basic Linux, MS Excel (including VLOOKUPs), PC/Laptop troubleshooting, peripheral devices

Timeline

Operations Representative

Concentrix
08.2023 - Current

B. Tech - Computer Science And Engineering

Vignan's Nirula
Sahithi Priya Paladugu