Sai Satya Bonam
Bengaluru
Summary
Technical Product Owner with 9 years of experience delivering API-driven solutions and leading digital transformation in airline and banking sectors. Expertise in Agile SAFe methodologies, backlog prioritization, PI planning, and NDC/API integrations. Translates complex business requirements into scalable technology solutions that enhance product delivery and foster customer-centric innovation.
Overview
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1
Language
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Certification
16
16
years of professional experience
Work History
ASSOCIATE BUSINESS CONSULTANT (Digital Transformation)
FIRSTSOURCE SOLUTIONS LIMITED
01.2021 - 10.2022
- Orchestrated digital transformation and workflow optimization efforts designed to maximize operational efficiency and enhance the customer experience.
- Oversaw business process analysis, stakeholder workshops, and requirements sessions to clarify technology solutions.
- Coordinated efforts between IT and business teams to establish AI/ML-enhanced automation and chatbot strategies.
- Streamlined KPI tracking, operational reporting, and process performance analysis to support data-driven decision-making.
- Coordinated with cross-functional teams to refine project workflows and boost efficiency.
- Assisted in analyzing client requirements to develop tailored business solutions.
- Collaborated with cross-functional teams to streamline project workflows and improve efficiency.
BUSINESS ANALYST / TEAM COORDINATOR
COGNIZANT
10.2010 - 01.2015
- Assisted banking and operational transformation initiatives by refining requirement analysis systems, and streamlining processes.
- Interfaced with technology operations and business teams to streamline system integrations, production support, and client onboarding efforts.
- Coordinated agile teams for requirement documentation, UAT efforts, defect tracking, and release support initiatives.
- Reviewed business requirements and articulated them as functional specifications.
- Coordinated with cross-functional teams to streamline process efficiency and bolster data accuracy.
PRODUCT OWNER / BUSINESS ANALYST (Agile | SAFe)
AMADEUS
10.2022 - Current
- Directed and prioritized team backlogs for API-driven airline technology platforms, harmonizing business priorities with customer expectations and engineering delivery targets.
- Partnered with product managers, architects, developers, QA teams, and business stakeholders to create scalable airline distribution solutions using agile SAFE methodologies.
- defined and refined user stories, acceptance criteria, non-functional requirements, technical debt items, operational activities, and spike investigations across sprint and PI cycles.
- Oversaw backlog grooming, sprint planning, PI planning, and cross-team dependency management efforts to maintain delivery alignment and execution readiness.
- facilitated complete product lifecycle support including requirement discovery, solution definition, testing, release readiness, deployment, and production stabilization.
- Engaged with engineering teams in API modernization and integration projects, bolstering interoperability, scalability, and partner connectivity within NDC ecosystems.
- Directed UAT execution, defect triage, release governance, and production issue management while maintaining high-quality and stable product releases.
- Strengthened platform resiliency and operational stability initiatives via involvement in defect reduction process standardization and effective issue resolution workflows.
- Partnered with cross-functional teams to identify opportunities for operational improvements, resolve customer pain points, and implement product enhancements based on data insights and stakeholder feedback.
- Collaborated in PI demos, Agile ceremonies, and product owner forums, driving continuous improvement initiatives and optimizing delivery best practices.
- Applied AI-supported productivity and collaboration tools to streamline creation of requirement analysis documentation, advance backlog refinement, and strengthen stakeholder communication workflows.
- Established product vision and strategy synchronized with market trends and organizational targets.
- Streamlined product backlog prioritization based on stakeholder insights and organizational objectives.
Education
MBA - Marketing & Operations
Osmania University
Hyderabad, India04-2018
Skills
Product Management
Requirements gathering
Requirements analysis
Requirements management
Business Process Management
Agile Methodology
SAFE Methodology
Process Engineering
Process Automation
API/XML
Business analytics
Data Visualization
Structured Query Language (SQL)
JIRA, Confluence
Change Management
Design documentation
Data Visualization
Accomplishments
- Improved sprint delivery predictability by 20–25% through value-based backlog prioritization
- Led NDC integration initiatives, enhancing airline partner connectivity and distribution efficiency
- Reduced process turnaround time by 15–20% through workflow optimization and automation
- Enabled API modernization initiatives, improving system scalability and interoperability
Certification
SAFe Certified Product Owner / Product Manager (POPM)
Timeline
PRODUCT OWNER / BUSINESS ANALYST (Agile | SAFe)
AMADEUS
10.2022 - Current
ASSOCIATE BUSINESS CONSULTANT (Digital Transformation)
FIRSTSOURCE SOLUTIONS LIMITED
01.2021 - 10.2022
BUSINESS ANALYST / TEAM COORDINATOR
COGNIZANT
10.2010 - 01.2015
MBA - Marketing & Operations
Osmania University