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 Productive Director of front office with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. 

Detail-oriented hospitality professional with 20 years of experience in the hotel industry, specializing in guest services and front desk operations. Seeking a challenging role as a front office position where I can utilize my exceptional customer service skills, knack for problem-solving, and strong organizational abilities to enhance guest satisfaction and contribute to the overall success of the establishment. Eager to be part of a dedicated team, committed to delivering outstanding service and creating memorable experiences for guests.

Experienced Manager with expertise in sales, marketing, and operations. Skilled at analysis and building relationships. With 16 years in business management, I excel in strategic thinking. I have a proven track record of retaining key clients and increasing profits through financial planning, budgeting, cost control, and cash flow management.

Since May 2019, I have been continuously developing my career within the Hilton brand, striving for both personal and professional growth. For the past three years, I have served in a management position within the Front Office Department at Hilton Istanbul Bomonti Hotel & Conference Center, one of Hilton’s largest properties, featuring 829 guestrooms and a Front Office team of approximately 60 team members. Having progressed through various operational and acting leadership roles, I have gained extensive experience in front office operations, guest service excellence, team leadership, and performance management.

As a hospitality professional, I firmly believe that exceptional guest service should always remain the top priority. I place great importance on maintaining a collaborative, approachable, and positive working environment, fostering strong communication and engagement within my teams while ensuring operational excellence.

In addition to my role as Assistant Front Office Manager, I have served as the hotel's Hilton Honors Champion and representative since 2024. Through focused coaching, performance tracking, and team engagement initiatives, I successfully led significant growth in Hilton Honors enrollments. While the hotel closed 2023 with 11,344 annual enrollments, we increased this figure to 16,273 enrollments in 2024, representing approximately 50% growth. Building on this momentum, we achieved over 22,000 enrollments in 2025, effectively doubling membership acquisition within a two-year period. This success was driven through structured team development, continuous training, and clear performance objectives.

Since 2026, I have also been appointed as the hotel lead for Hilton’s Front Office Upsell Program (FPG / In-Gauge). By implementing targeted training strategies and supporting the team in maximizing upselling opportunities, I played a key role in achieving a 50% increase in upsell revenue (EUR) during the first five months of 2026 compared to the same period in 2025.

Guest satisfaction and hospitality metrics have always been among my primary focus areas. Through data-driven initiatives and guest-centric improvements utilizing Qualtrics insights, I contributed to a significant enhancement in overall guest experience performance. As a result, our 829-room conference hotel achieved a ranking of 4th among Hilton properties across Europe in guest satisfaction performance, representing a major accomplishment for both the Front Office team and the wider hotel operation.

Throughout my leadership journey, I have consistently focused on developing people, improving key performance metrics, and driving operational excellence. I believe I have successfully elevated team performance across multiple Front Office disciplines, and I am currently preparing myself for the next stage of my career in a more senior operational leadership position.

SAIF ALI

Summary

Overview

Work History

Front Office Manager

Asst Front office Manager (AFOM)

Front office Executive (FOE)

Hotel Manager

Tour Escort

Front office Assistance (FOA)

Education

Bachelor of Computer Application -

Intermediate of Science - undefined

High school - undefined

Skills

Interests

COMPUTER SKILLS

Timeline

Asst Front office Manager (AFOM)

Front office Executive (FOE)

Hotel Manager

Tour Escort

Front office Assistance (FOA)

High school - undefined

Intermediate of Science - undefined

Front Office Manager

Bachelor of Computer Application -

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