Saikat Kundu
Summary
Strategic HR Leader with 17+ years of experience in HR Operations, Shared Services, Talent Management, Learning Administration, and Background Check Operations across India, APAC, Europe, Middle East, North Africa and US. Proven expertise in HR transformations, global process transitions, and automation initiatives delivering efficiency, compliance, and service excellence. Skilled at building scalable HR service delivery models, managing large global teams, and aligning HR strategies with business goals.
Overview
22
22
years of professional experience
Work History
Operations Manager
Capgemini
03.2023 - 06.2025
- Directed HR Operations across APAC (India, Philippines, Singapore, Dubai), leading 27-member team.
- Led digital transformation: payroll automation, document digitization, exit process migration, SuccessFactors adoption.
- Reduced manual processing time, improving SLA adherence and compliance.
- Partnered with senior leadership on capability frameworks, workforce plans, and HR governance.
Senior Team Lead
IBM
12.2021 - 03.2023
- Spearheaded learning administration operations for US & Europe, ensuring SLA compliance.
- Led transition of learning services from EY to IBM as part of a global migration project.
- Developed SOPs and streamlined workflows to enhance compliance and consistency.
Senior Team Lead
Ernst & Young (EY GDS)
04.2018 - 11.2021
- Directed service delivery for learning administration, onboarding, and background verification across US, Europe & MENA.
- Key contributor to SuccessFactors global transition and automation of reporting using Excel Macros.
- Developed centralized Work Instruction repository standardizing operations across regions.
- Improved SLA compliance through vendor coordination and process automation.
Chief Manager
Genius Consultants Ltd.
12.2010 - 02.2016
- Led PAN-India background verification operations, introducing centralized digital tracking and SPOC model.
- Acquired MNC clients and optimized SLA compliance, boosting revenue and efficiency.
- Managed HR functions including training, insurance coverage, and compliance.
Sr. Recruitment Consultant
Colonel T. Roye Consultancy & Services
09.2003 - 10.2005
- Managed full-cycle recruitment for multiple industries and built strong client relationships.
Education
MBA - HR & Marketing
Sikkim Manipal University
01.2007
BBM - undefined
Bangalore University
01.2002
Skills
- HR Systems: SAP HR, SuccessFactors, Workday, ServiceNow, Taleo, Smart Recruit
- Productivity: MS Office Suite (Excel, Word, PowerPoint – Advanced)
Timeline
Operations Manager
Capgemini
03.2023 - 06.2025
Senior Team Lead
IBM
12.2021 - 03.2023
Senior Team Lead
Ernst & Young (EY GDS)
04.2018 - 11.2021
Chief Manager
Genius Consultants Ltd.
12.2010 - 02.2016
Sr. Recruitment Consultant
Colonel T. Roye Consultancy & Services
09.2003 - 10.2005
BBM - undefined
Bangalore University
MBA - HR & Marketing
Sikkim Manipal University
KEY LEADERSHIP COMPETENCIES
- Global HR Operations & Shared Services
- Policy Implementation & Governance
- HR Transformation & Automation
- Transition & Change Management
- Talent Acquisition & Resource Management
- Stakeholder & Vendor Management
- Learning Administration (US & Europe)
- HR Analytics & Reporting (SLA, KPI, CTQ)
- Background Verification & Compliance (India & MENA)
- Team Leadership & Capability Building
Awards
Trail Blazer Award (2024) – Capgemini, Extra Miler for Excellence – EY (2016–2021), Best Division Award (2015–16) – Genius Consultants, Best Performer (2008–2015) – Genius Consultants, Led EY → IBM transition of global learning operations, Implemented automation in payroll, background verification, and reporting, driving efficiency gains