Tools: SQL, MySQL, Excel, PowerPoint, MS Office Suite, MS Visio, MS Project, Drawio, Postman, Swagger, JIRA, Confluence, Trello, Slack, Copilot, DiagramGPT, ChatGPT Technologies and Formats: API, JSON, XML, Database, CRM Products, SaaS Platform, Salesforce Solutions, Insurance Annuities, Warehouse Management Systems, Supply Chain and Logistics Systems Business Analysis and Documentation: BRD, FRD, Functional Specifications, Technical Specifications, Business Use Cases, User Stories, Wireframing, Mockups, Process Flow Diagrams, Workflow Configuration, SOP and Process Manuals Creation, Data Analysis, As Is and To Be Process Mapping, Gap Analysis Testing and Quality: UAT Testing, Test Cases, Functional Testing, API Testing, Impact Analysis, Test Completion Reports Project and Delivery Methodologies: Project Lifecycle Management, Agile, Scrum, Waterfall, Product Backlog Management, Release Planning, Sprint Planning, Change Management
Saikat Ray
Associate Project Manager & Lead Business Analyst
NOIDA,UP
Summary
Project Management Professional and Lead Analyst with over 12 years of diversified experience across IT, Business Consulting, and Business Development, blending strategic project governance, PMO support, and business analysis to ensure seamless delivery and stakeholder alignment. A versatile leader adept at bridging business needs with technical execution to drive structured outcomes and operational efficiency. Expertise includes end-to-end project management, business analysis, stakeholder collaboration, and Agile/Waterfall methodology execution.
Overview
18
18
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Business Analyst Lead (Lead Assistant Manager) & Associate Project Manager
EXL Service
NOIDA
03.2022 - Current
- Led workflow configuration activities for the LDS Life Digital Suite platform covering new business and underwriting functionalities in alignment with evolving business requirements.
- Spearheaded the adoption of agile best practices across the project lifecycle, refining sprint planning and retrospective processes to enhance team velocity and delivery predictability by 25%.
- Championed continuous improvement initiatives by analysing existing workflows to identify and implement process optimisation opportunities, thereby reducing operational redundancy by 30%.
- Cultivated a high-performance analyst team through structured mentorship programmes, focused skill-gap assessments, and tailored professional development plans.
- Managed end-to-end business analyst responsibilities including UAT, process documentation, SOP creation, demonstrations, stakeholder presentations, requirements gathering, detailed specifications, post-implementation support, functional testing, defect validation, and API testing.
- Translated business needs into accurate functional specifications through deep-dive discussions with technology teams.
- Built and maintained strong stakeholder relationships while extracting precise requirements by analysing data from multiple systems and understanding existing architectural controls.
- Communicated progress, addressing concerns, and ensuring alignment with clients and stakeholders on requirement deliverables.
- Assessed SOP and procedure updates, tracked business requirements, and guided teams to complete functional specification documents.
- Coordinated with cross-functional groups and integrated change management tasks within broader project plans.
- Prepared comprehensive requirement documentation including BRDs, UAT strategy and plans, use cases, test completion reports, and high-level technical or functional specifications.
- Supported project launch activities, maintaining project governance processes, and driving product backlog management using agile and scrum methodologies.
- Created business review decks, functional specification documents, reports, dashboards, and implementation artefacts such as business checkout dashboards and SOE.
- Trained team members on process requirements to enhance operational efficiency and performance.
Business Analyst & Associate Project Manager
Vinculum Solutions
Noida
09.2020 - 02.2022
- Developed user stories and designed future state process flows to support effective Salesforce solution design and deployment for the client.
- Collaborated with cross-functional teams to define solution approaches that aligned with business needs and addressed documented user stories.
- Gathered and analyzed requirements through interviews, documentation reviews, BRDs, functional and technical specifications, and use cases.
- Participated in key client interactions, including requirement workshops, system demonstrations, UAT activities, and end-user training.
- Executed configuration across the SaaS platform and CRM applications covering workflows, validation rules, and security controls.
- Led API development and integration efforts with multiple TPAs for supply chain, logistics, and warehouse management operations.
- Led project management activities from sprint planning, backlog refinement, stakeholder management, resource management and risk management
Business Analyst & Project Management
Ginesys
Kolkata
10.2018 - 05.2020
- Supported the formulation of sales and operations strategies by defining priorities and driving execution of operational plans.
- Worked closely with three aligned teams including sales, account management, and operations to fulfill data requirements and deliver analytical insights.
- Oversaw process improvement initiatives and managed all components of the SaaS platform including workflow configuration, reporting, data integrity, and system maintenance.
- Led API integration activities with TPAs for loyalty program enablement.
Functional/Business Consultant
Alfazance
Pune
06.2018 - 09.2018
Functional/Business Consultant
Nimbus Systems
Kolkata
07.2014 - 04.2018
Content Developer/Business Development Consultant
IndusWebi Technologies
New Delhi
01.2013 - 04.2014
Content Developer/Business Development Consultant
Esprit Communications
Kolkata
10.2009 - 12.2012
Content Writer
Content Yogi Solutions
Bangalore
01.2009 - 09.2009
Financial Services Consultant
ICICI Prudential Life Insurance
Kolkata
06.2008 - 12.2008
Sales Executive
Indian Marble Traders
Kolkata
02.2008 - 05.2008
Education
Bachelor of Arts - Humanities
University of Calcutta
Kolkata01-2005
Skills
Stakeholder management
KPI tracking
Process optimization
Forecasting and planning
Risk assessment
Requirement Gathering
Client relationship management
Agile methodologies
Change management
Change impact analysis
Accomplishments
- Accelerated the UAT cycle by 20% through the implementation of structured test automation and optimized scenario prioritization, reducing average validation time per release.
- Improved requirement accuracy and reduced rework by 15% by introducing and managing a standardized requirements traceability matrix across all functional specifications.
- Enhanced stakeholder satisfaction scores from key business units by 30% over two fiscal years through the establishment of a transparent bi-weekly reporting dashboard for project health and deliverables.
Software
Certification
Oracle PL/SQL Developer Certified Associate - Oracle
Timeline
Business Analyst Lead (Lead Assistant Manager) & Associate Project Manager
EXL Service
03.2022 - Current
Business Analyst & Associate Project Manager
Vinculum Solutions
09.2020 - 02.2022
Business Analyst & Project Management
Ginesys
10.2018 - 05.2020
Functional/Business Consultant
Alfazance
06.2018 - 09.2018
Functional/Business Consultant
Nimbus Systems
07.2014 - 04.2018
Content Developer/Business Development Consultant
IndusWebi Technologies
01.2013 - 04.2014
Content Developer/Business Development Consultant
Esprit Communications
10.2009 - 12.2012
Content Writer
Content Yogi Solutions
01.2009 - 09.2009
Financial Services Consultant
ICICI Prudential Life Insurance
06.2008 - 12.2008
Sales Executive
Indian Marble Traders
02.2008 - 05.2008
Bachelor of Arts - Humanities
University of Calcutta
CORE COMPETENCIES
- Project Management
- PMO Governance
- Business Analysis
- Requirement Gathering
- Stakeholder Management
- Agile and Scrum Frameworks
- Sprint Planning
- Process Improvement
- Functional Documentation
- Change Management
- Cross-functional Coordination
- Data and Workflow Analysis
- Risk and Impact Assessment