Summary
Overview
Work History
Education
Skills
Timeline
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Saily Raikwad

Customer Service Associate
New Delhi

Summary

Conscientious [Job Title] with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Customer Support Associate

Accenture India Pvt Ltd
Gurgaon
10.2021 - Current
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Provided primary customer support to internal and external customers.
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
  • Responded to customer requests for products, services, and company information.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.

Customer Service Associate

Concentrix India Pvt. Ltd.
Gurgaon
02.2020 - 08.2021
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.

Education

High School Diploma -

Rajkiya Pratibha Vikas Vidyalaya
New Delhi
03.2012 - 03.2013

Bachelor of Science - Mathematics

Kirori Mal College (University of Delhi)
New Delhi
03.2013 - 03.2016

Skills

    Report preparation

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Timeline

Customer Support Associate

Accenture India Pvt Ltd
10.2021 - Current

Customer Service Associate

Concentrix India Pvt. Ltd.
02.2020 - 08.2021

Bachelor of Science - Mathematics

Kirori Mal College (University of Delhi)
03.2013 - 03.2016

High School Diploma -

Rajkiya Pratibha Vikas Vidyalaya
03.2012 - 03.2013

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Saily RaikwadCustomer Service Associate