SAI PHANI TEJA HARI
Hyderabad
Summary
Detail-oriented HR and Payroll Operations Analyst with extensive experience supporting North America payroll through SAP, SuccessFactors, and ServiceNow. Expertise in payroll processing, data auditing, root cause analysis, transitions, reporting, and stakeholder management consistently drives successful outcomes. A proven track record includes leading eight process transitions while enhancing workflows through automation and accuracy improvements. Strong analytical and communication skills, combined with proficiency in Excel and Power BI, contribute to operational efficiency and seamless Hire-to-Retire support in dynamic environments.
Overview
9
9
years of professional experience
Work History
HR Ops Analyst
PepsiCo
09.2022 - Current
- Streamlined payroll workflows by implementing automated systems, enhancing accuracy and efficiency in data management.
- Analyzing and providing the RCA (Root Cause Analysis) for the escalated requests to the stakeholders.
- Handling overpayments for PepsiCo North American employees through SAP and ServiceNow.
- Processing union payments, and also handling employee documentation for PepsiCo Beverages North America.
- Processing one-time payments and auditing the work hours in SAP.
- Performing UAT and testing the Kronos Mobile Application (UKG App) for PepsiCo employees.
- Processing the user access requests for new joiners, as well as for the rehires, in Myidm (access tool).
- Processing Pay Changes, Job Relationship Changes and Manager Changes for PepsiCo Employees in the Employee Central ( Success Factors ). Processing Position Changes for PepsiCo Employees (North American HR Salaried employees) in the Employee Central ( Success Factors ).
- Handling requests from Hire to Retire in the back-end system for North American and Canadian employees.
- Processing termination requests in SuccessFactors and SAP for the employees.
- Communicated project status updates with stakeholders and upper management regularly.
- Handling escalations received from the stakeholders, managers, and senior HRACs, and providing RCA (Root Cause Analysis).
- Auditing the payroll data of all the North American PepsiCo employees by generating payroll reports from SAP daily.
- Handling escalations received from the stakeholders, managers, and senior HRACs, and providing RCA (Root Cause Analysis).
- Performing a spot audit of the data worked upon by peers.
- Auditing the payroll data of all the North American PepsiCo employees by generating payroll reports from SAP daily.
- Created training materials for new staff members on how to process payroll transactions accurately.
- Designed dashboards, reports, and visualizations using Excel and Power's software.
HR Ops Senior Cordinator
PepsiCo
06.2020 - 09.2022
- Processing weekly pay for the associates in SAP.
- Processing off cycles for North America employees in SAP.
- Handling HR queries and pay requests through ServiceNow.
- Auditing and approving DTPs and process documents through Knowledge Management in ServiceNow.
- Auditing the missing timecards of the associates in SAP.
- Processing holiday pay reports for all the North American PepsiCo employees.
- Auditing employees' pay slips who have received a higher or lower amount on a weekly basis in SAP.
- Was part of the transition for a new sector process (PepsiCo Beverages North America) virtually, and was a part of knowledge capture and knowledge transfer.
- Processing route changes for the PepsiCo workers in IMS (a tool to key absences and route changes).
- Processing absences for the PepsiCo workers.
- Processing pay transactions and pay benefits for PepsiCo employees through SAP.
- Creating new positions for newly hired employees in SuccessFactors.
- Assigning and delegating tasks to the associates in the respective shift in which I work.
- Created reports on payroll trends and financial data.
Senior Associate HR Ops
AMAZON
10.2019 - 05.2020
- Closing work on the SLA parameters to achieve the SLA metrics.
- Setting up daily, as well as monthly, productivity tasks for the employees.
- Resolving employee timecard issues using KRONOS by comparing them to associates' timecards.
- Follow up and resolve tickets related to associates' punch corrections, pay codes for both paid and unpaid time off raised by associates, area managers, and HR through the Trouble Ticketing tool.
- Responsible for answering employee concerns about accrual balances and initial grants by comparing them to accrual and employee benefit policies.
- Responsible for generating accrual reports using KRONOS.
- Verifying the number of hours worked by an employee according to the employee class, and calculating the OT hours through KRONOS.
- Responsible for generating special pay cards for the employees to log the time on banked holiday, statutory pay, and guaranteed hours.
- Track and work on solutions to backlog items using a trouble ticketing tool.
- Work closely with the HR Specialist on auditing errors that are related to payments and timecard entries.
- Responsible for training new hires and conducting knowledge transfer sessions.
- Developed a mechanism to record and show the age of a ticket, enabling the team to act quickly on backlog items.
- Developed Excel macros to automate daily audit reports.
- Responding to inquiries regarding policies and programs, including employee benefits, timecard corrections, attendance, payroll deductions, and queries (North American and Canadian payroll).
- Reviewed and reconciled payroll discrepancies to maintain data accuracy and integrity.
Associate HR Ops
AMAZON
08.2016 - 10.2019
- Adhere to defined processes, and ensure delivery in accordance with set quality standards through knowledge of policies and processes for multiple customer groups.
- Ensure the service levels are always achieved for HRS processes.
- Integrity and discretion in dealing with sensitive information, and always ensure data privacy.
- Take ownership for query resolution and individual metrics.
- Used the ADP Pay-Force tool to audit and resolve underpayment issues related to North American associates.
- Used the ADP DAYFORCE tool to audit and resolve underpayment issues for Canadian associates.
- Worked effectively in fast-paced environments.
Education
MBA - MBA (HR)
Pannala Ram Reddy, Osmania University
Hyderabad, IndiaBachelor of Science - B Com ( Computers )
Bhavan's Vivekananda, Osmania University
Hyderabad, IndiaSkills
- Stakeholder Management
- Operations management
- Task Delegation
- Training and coaching
- Performance improvements
- Report Development
- SuccessFactors / Employee Central
- ServiceNow ( Case Management)
- SAP - Payroll Reporting
- Power BI (Dashboard & Reporting)
- Microsoft Excel – Advanced
- Microsoft PowerPoint
- Microsoft Word
- HR Ticketing Systems
- SharePoint
Accomplishments
- Recognized with - Best Performer Award by Senior Vice President, HR Operations for Best Process Improvement
- Received Stakeholder Recognition for successfully delivering an automation project.
- Trained a team of 15 associates on end-to-end payroll processing.
- Mentored and coached a workforce of 140 members for 6 months post–training to ensure performance excellence.
- Contributed to the Canada NHO automation project, improving onboarding efficiency.
- Supported a Holiday Pay automation project to enhance payroll accuracy.
Process Transitions
- Successfully Transitioned 12 Process till date from Global ( US ) to Local Sector
- Successfully Transitioned 4 Process till date from Local to Global ( Mexico ) Sector
Timeline
HR Ops Analyst
PepsiCo
09.2022 - Current
HR Ops Senior Cordinator
PepsiCo
06.2020 - 09.2022
Senior Associate HR Ops
AMAZON
10.2019 - 05.2020
Associate HR Ops
AMAZON
08.2016 - 10.2019
MBA - MBA (HR)
Pannala Ram Reddy, Osmania University
Bachelor of Science - B Com ( Computers )
Bhavan's Vivekananda, Osmania University