Saisriram Kommula
Bangalore
Summary
Analyst at DXC Technologies Pvt. Ltd. specializing in incident management and problem resolution. Led successful incident response for complex cloud outages, improving processes and stakeholder engagement. Proficient in Dynatrace monitoring, demonstrating adaptability and effective communication in fast-paced environments to drive team success and minimize disruptions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Analyst
DXC Technologies Pvt. Ltd.
Bangalore
02.2022 - Current
- Led incident response efforts for complex cloud outages, enhancing overall incident management processes.
- Provided 24/7 escalation support for incidents, changes, and problem resolution within application portfolios.
- Conducted thorough root cause analysis and coordinated follow-ups until implementation of permanent solutions.
- Engaged with stakeholders effectively in cross-functional teams to ensure project success.
- Resolved application-level issues promptly to minimize disruption in the production environment.
- Exhibited strong organizational skills and work ethic, driving team objectives forward.
- Adapted swiftly to dynamic environments, consistently meeting deadlines while managing pressure.
- Maintained positive working relationship with fellow staff and management.
- Skilled in utilising various monitoring tools and software to enhance optimal system performance
Education
Bachelor of Science -
Andhra University
Andhra Pradesh06-2021
Skills
- Incident management and problem resolution
- Team collaboration and leadership
- Adaptability and flexibility
- Dynatrace administration and monitoring
- Data analysis
- Effective communication
Accomplishments
Won the FY23 Q4 Champs Award for my hard work, delighting customers, driving growth, and establishing DXC Technology as the world's leading IT company
Projects
Marathon Petroleum Corporation is an American petroleum, refining, marketing, and transportation company
Certification
- AZ-900 (MS Azure Fundamentals)
- DP-900(MS Azure Data Fundamentals)
- AZ-104 (MS Certified Azure Administrator Associate)
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Disclaimer
I hereby declare that the information furnished here is true to the best of my knowledge. I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Analyst
DXC Technologies Pvt. Ltd.
02.2022 - Current
Bachelor of Science -
Andhra University
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