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Desktop support professional equipped with practical experience in resolving technical issues and maintaining smooth IT operations. Known for strong collaborative efforts and adaptability to changing requirements. Expertise in hardware troubleshooting and customer service, fostering reliable and efficient work environment.
Experienced with diagnosing and resolving desktop-related issues swiftly and effectively. Utilizes technical knowledge to ensure minimal downtime and user satisfaction. Track record of supporting diverse IT environments with proficiency in hardware and software troubleshooting. I am currently studying for CompTIA A+ and CompTIA Network+. I am confident that my unique combination of experience and skills with IT help desk practices have prepared me to take on the Desktop Support Specialist Associate role.


Resourceful L1 Desktop Support Engineer known for high productivity and efficient task completion. Specialize in troubleshooting, hardware configuration, and software installation. Excel in problem-solving, communication, and adaptability. Committed to providing exceptional technical support and improving end-user satisfaction.

Results-driven IT professional specializing in IT infrastructure management and optimization. Proven track record in troubleshooting technical issues and implementing process improvements to enhance system performance and data security. Transitioning to cloud engineering with hands-on experience in cloud platforms and a strong technical foundation. Aiming to leverage skills in cloud infrastructure and migration to foster innovation and support business growth.

Dynamic L1 Desktop Support Engineer with a proven track record at EXL, excelling in troubleshooting and optimizing IT systems. Adept at remote support and network connectivity, I enhanced productivity by swiftly resolving technical issues. Committed to user satisfaction and compliance, I effectively managed IT assets and implemented technology solutions.

SAJAL PATRA

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L1 Desktop Support Engineer

System Administrator

Education

Geography - 69%

Diploma in Hardware And Networking & Advance Networking - 80%

arts - 81%

Associate of General Studies - 61%

Timeline

L1 Desktop Support Engineer

System Administrator

Geography - 69%

Diploma in Hardware And Networking & Advance Networking - 80%

arts - 81%

Associate of General Studies - 61%

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