Sajana P Mallan
Kochi
Summary
Experienced Food & Beverage Executive with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
3
3
years of professional experience
Work History
F&B Executive
Courtyard by Marriott
Kochi
11.2023 - Current
- Planned and coordinated food and beverage activities for events, such as banquets and conferences.
- Assisted in the development of menus, ensured quality control.
- Created detailed reports on sales performance, cost management and customer feedback.
- Reviewed customer satisfaction surveys to identify areas for improvement in service delivery.
- Daily duty roster and briefing
- Maintaining FIFO
- Certified Department trainer
- Managed daily operations including staffing, scheduling shifts, ordering supplies, controlling costs and inventory.
F&B Executive
Courtyard by Marriott
Madurai
05.2023 - 10.2023
- Planned and coordinated food and beverage activities for events, such as banquets and conferences.
- Created detailed reports on sales performance, cost management and customer feedback.
- Reviewed customer satisfaction surveys to identify areas for improvement in service delivery.
Guest Service Associate
Crowne Plaza
Kochi
10.2021 - 04.2023
- Greeted guests upon arrival and checked them in to their accommodations.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Ensured that all guest inquiries were answered promptly and accurately.
- Resolved any customer complaints or issues professionally and efficiently.
- Maintained a neat, clean, and organized outlet
- Collaborated with other departments to provide an excellent guest experience.
- Developed strong relationships with repeat customers through positive interactions.
Education
Diploma - Hotel Management
Vidyabharathi Group of Institutions
Kalamassery 03-2021
High School Diploma -
Govt. HSS Edappally
Edappally 03-2019
Skills
- Sales Growth
- Menu development
- Operational Efficiency
- Service Delivery Management
- ABC standards
- Food and Beverage Operations
- Employee Supervision
- Maintain food safety
- Interpersonal Skills
- Food presentation
Languages
Malayalam
First Language
Hindi
Proficient
C2
English
Proficient
C2
Tamil
Beginner
A1
Timeline
F&B Executive
Courtyard by Marriott
11.2023 - Current
F&B Executive
Courtyard by Marriott
05.2023 - 10.2023
Guest Service Associate
Crowne Plaza
10.2021 - 04.2023
Diploma - Hotel Management
Vidyabharathi Group of Institutions
High School Diploma -
Govt. HSS Edappally