SAKSHI CHAUHAN
Customer Service Analyst
Gurugram
Summary
Experienced customer service professional with over 3.5 years in fast-paced settings. Skilled in communication, teamwork, and motivated by achieving goals. Seeking a position that values a balance of productivity and compassion.
Overview
4
4
years of professional experience
Work History
Customer Service Analyst
AMERICAN EXPRESS
10.2024 - Current
- I am working as a customer service analyst; my role began in October 2024.
- My daily work involves handling customer queries with a high level of professionalism and care in a fast-paced environment.
- I've earned appreciation for being dependable, adaptable, and solution driven.
- I also contribute actively to team initiatives and process enhancements that aim to elevate the overall customer experience.
Sales associate
ALLIANZ PARTNERS
01.2023 - 05.2024
- In this role, I specialized in selling travel insurance products, utilizing strong product knowledge and a consecutive approach.
- I consistently exceeded monthly sales targets and was frequently ranked among the top performers on my team.
- Honored with the " Best Performer of the Year".
Customer service Associate
TELEPERFORMANCE
07.2021 - 11.2022
- In this role I was assigned to an international process (EasyJet), where I supported passengers with a wide range of travel-related queries.
- Provided assistance to airline customers regarding flight bookings, cancellation, rebooking baggage concerns, and general travel inquiries.
- After 6 months promoted to SME.
Education
Bachelor's in Journalism And Mass Communication -
Chandigarh University
Punjab 04.2001 -
Skills
Team leadership
Timeline
Customer Service Analyst
AMERICAN EXPRESS
10.2024 - Current
Sales associate
ALLIANZ PARTNERS
01.2023 - 05.2024
Customer service Associate
TELEPERFORMANCE
07.2021 - 11.2022
Bachelor's in Journalism And Mass Communication -
Chandigarh University
04.2001 -
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