Sakshi Kulkarni

· Handling sales and providing essential services to the Defence forces in Travel, IT, and Housing.

· Identifying real estate projects that are RERA registered and sourced from reputable developers.

· Utilizing my negotiation skills, I work closely with developers to secure Defence discounts below their bottom prices, ensuring cost-effective solutions for our esteemed clients.

· Leading a team of 11-plus individuals, I oversee the entire process from lead generation to deal closure. This involves strategic planning, effective communication, and collaboration to ensure a seamless experience for our Defence clientele.

• Developed sales strategy based on research of consumer buying trends and market conditions.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
• Handling Sales / Marketing for Pune / Aurangabad / Nasik & Kolhapur.
• Acquisitions of new accounts and monitoring their Sale
• Identifying and developing new markets.

Go Airlines
Pune, Maharashtra

• To source new customers and to develop and maintain mutually beneficial ongoing relationship.
• To coordinate the requirements of Sales team with Revenue Yield Management & Pricing unit at Head Office.
• To evaluate competitive pricing decisions.
• To maintain market intelligence reports and Competitor activity.
• To increase revenue and seek to develop new markets.
• Prompt coordination of Group requests with Pricing unit, to help customers in getting most feasible fares and to ensure the Group converts into Revenue.
• Liaison with internal Departments like Airport services, Client Communications, & Revenue Accounts in order to ensure seamless Customer service.
• Utilization of cold-calling techniques to build new accounts.
• Utilization of all possible resources to generate revenue and help station to achieve set targets .

• Developed working relationships with partners to merge and exchange consumer information and marketing data.
• Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.

• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Trained employees in essential job functions.

• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Achieved results by working with staff to meet established targets.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

• Engaged clients in person and over phone to answer questions and address complaints.
• Resolved concerns with products or services to help with retention and drive sales.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.

• Communicated with clients regarding account services, statements, and balances.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.