Sakshi Sukhiyani
Team Leader
New Delhi
Summary
Experienced team leader skilled in effectively directing workgroups, developing strategies, providing comprehensive training, setting ambitious goals, and actively seeking team feedback.
Overview
5
5
years of professional experience
1
1
Certification
4
4
Languages
Work History
Team Leader
Cognizant India Pvt. Ltd.
10.2024 - Current
- Leading a high-performance team focused on delivery and client satisfaction
- Lead a team to achieve SLA and KPI targets, ensuring high-quality service delivery
- Provide coaching and performance reviews to enhance team productivity
- Resolve escalated client cases, maintaining a 95% satisfaction rate
Acting Team Leader
Cognizant India Pvt. Ltd.
10.2023 - 09.2024
- Oversaw the operations of the team to ensure alignment with corporate goals
- Supervised daily operations and managed team workflow to meet deadlines
- Conducted regular meetings to align team objectives and address challenges
Quality Analyst
Cognizant India Pvt. Ltd.
10.2022 - 10.2023
- Ensured advertising compliance and provided analytical guidance for process enhancement
- Performed audits to ensure ad compliance with Google policies, achieving a 98% accuracy rate
- Created error-trend reports and delivered insights for process improvement
Acting Quality Analyst
Cognizant India Pvt. Ltd.
01.2022 - 09.2022
- Maintained quality standards within advertising operations
- Conducted quality checks and recommended corrective actions for ad reviews
- Collaborated with teams to implement updates to quality frameworks
Senior Process Associate
Cognizant India Pvt. Ltd.
04.2021 - 01.2022
- Focused on campaign management and compliance oversight
- Managed Google Ads accounts, optimizing campaigns to enhance ROI
- Reviewed ad content for compliance and provided strategic recommendations
- Delivered client support through email, chat, and phone, resolving queries promptly
Process Associate
Genpact India Pvt. Ltd.
07.2019 - 11.2020
- Delivered customer service and risk analysis for financial applications
- Managed large amount of inbound and outbound calls in a timely manner
- Assisted customers with credit card application documentation
- Analyzed risks and approved or rejected loan requests
Education
B.A -
Delhi University
08.2020 - 06.2020
XII (C.B.S.E) - undefined
Guru Harkishan Public School
04.2015 - 03.2015
X (C.B.S.E) - undefined
Guru Harkishan Public School
04.2013 - 03.2013
Skills
CRM
Google Ads
KPI
Teamwork and collaboration
Work planning
Team motivation
Mentoring
Certification
CRM Certification Course, Perused CRM Certification Course from Soft Dot.
Accomplishments
1st prize in Inter School Dance Competition and various prizes at the National School of Drama ‘NSD’., 2nd prize in Badminton Competition, showcasing my competitive spirit and dedication to sports.
Projects
Google Ads Projects, 04/01/21, Present, Gurugram, Involved in various projects aimed at improving campaign strategies and efficiency., Handled multiple projects related to Google Ads., Experience with M&A, Social Media escalations, and Paid Pilot., Responsible for regional projects across EMEA, AMER, and APAC.
Timeline
Team Leader
Cognizant India Pvt. Ltd.
10.2024 - Current
Acting Team Leader
Cognizant India Pvt. Ltd.
10.2023 - 09.2024
Quality Analyst
Cognizant India Pvt. Ltd.
10.2022 - 10.2023
Acting Quality Analyst
Cognizant India Pvt. Ltd.
01.2022 - 09.2022
Senior Process Associate
Cognizant India Pvt. Ltd.
04.2021 - 01.2022
B.A -
Delhi University
08.2020 - 06.2020
Process Associate
Genpact India Pvt. Ltd.
07.2019 - 11.2020
XII (C.B.S.E) - undefined
Guru Harkishan Public School
04.2015 - 03.2015
X (C.B.S.E) - undefined
Guru Harkishan Public School
04.2013 - 03.2013