Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Projects
Timeline
Generic

Sakshi Sukhiyani

Team Leader
New Delhi

Summary

Experienced team leader skilled in effectively directing workgroups, developing strategies, providing comprehensive training, setting ambitious goals, and actively seeking team feedback.

Overview

5
5
years of professional experience
1
1
Certification
4
4
Languages

Work History

Team Leader

Cognizant India Pvt. Ltd.
10.2024 - Current
  • Leading a high-performance team focused on delivery and client satisfaction
  • Lead a team to achieve SLA and KPI targets, ensuring high-quality service delivery
  • Provide coaching and performance reviews to enhance team productivity
  • Resolve escalated client cases, maintaining a 95% satisfaction rate

Acting Team Leader

Cognizant India Pvt. Ltd.
10.2023 - 09.2024
  • Oversaw the operations of the team to ensure alignment with corporate goals
  • Supervised daily operations and managed team workflow to meet deadlines
  • Conducted regular meetings to align team objectives and address challenges

Quality Analyst

Cognizant India Pvt. Ltd.
10.2022 - 10.2023
  • Ensured advertising compliance and provided analytical guidance for process enhancement
  • Performed audits to ensure ad compliance with Google policies, achieving a 98% accuracy rate
  • Created error-trend reports and delivered insights for process improvement

Acting Quality Analyst

Cognizant India Pvt. Ltd.
01.2022 - 09.2022
  • Maintained quality standards within advertising operations
  • Conducted quality checks and recommended corrective actions for ad reviews
  • Collaborated with teams to implement updates to quality frameworks

Senior Process Associate

Cognizant India Pvt. Ltd.
04.2021 - 01.2022
  • Focused on campaign management and compliance oversight
  • Managed Google Ads accounts, optimizing campaigns to enhance ROI
  • Reviewed ad content for compliance and provided strategic recommendations
  • Delivered client support through email, chat, and phone, resolving queries promptly

Process Associate

Genpact India Pvt. Ltd.
07.2019 - 11.2020
  • Delivered customer service and risk analysis for financial applications
  • Managed large amount of inbound and outbound calls in a timely manner
  • Assisted customers with credit card application documentation
  • Analyzed risks and approved or rejected loan requests

Education

B.A -

Delhi University
08.2020 - 06.2020

XII (C.B.S.E) - undefined

Guru Harkishan Public School
04.2015 - 03.2015

X (C.B.S.E) - undefined

Guru Harkishan Public School
04.2013 - 03.2013

Skills

CRM

Certification

CRM Certification Course, Perused CRM Certification Course from Soft Dot.

Accomplishments

1st prize in Inter School Dance Competition and various prizes at the National School of Drama ‘NSD’., 2nd prize in Badminton Competition, showcasing my competitive spirit and dedication to sports.

Projects

Google Ads Projects, 04/01/21, Present, Gurugram, Involved in various projects aimed at improving campaign strategies and efficiency., Handled multiple projects related to Google Ads., Experience with M&A, Social Media escalations, and Paid Pilot., Responsible for regional projects across EMEA, AMER, and APAC.

Timeline

Team Leader

Cognizant India Pvt. Ltd.
10.2024 - Current

Acting Team Leader

Cognizant India Pvt. Ltd.
10.2023 - 09.2024

Quality Analyst

Cognizant India Pvt. Ltd.
10.2022 - 10.2023

Acting Quality Analyst

Cognizant India Pvt. Ltd.
01.2022 - 09.2022

Senior Process Associate

Cognizant India Pvt. Ltd.
04.2021 - 01.2022

B.A -

Delhi University
08.2020 - 06.2020

Process Associate

Genpact India Pvt. Ltd.
07.2019 - 11.2020

XII (C.B.S.E) - undefined

Guru Harkishan Public School
04.2015 - 03.2015

X (C.B.S.E) - undefined

Guru Harkishan Public School
04.2013 - 03.2013

Similar Profiles

CREATE PROFILE
Sakshi SukhiyaniTeam Leader