SAKTHIVEL K
Chennai
Summary
Customer Service Executive with extensive experience at CONCENTRIX Technologies, specializing in complaint resolution and customer satisfaction. Proficient in Excel for report management and recognized for innovative problem-solving skills. Successfully supervised junior staff while consistently achieving team targets and improving service quality.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
CONCENTRIX Technologies
11.2022 - Current
- Handling inbound and outbound calls.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Ensuring that we meet the team targets.
- Handling Reports and Submitting to the Leads.
- Deliver exceptional service to customers, addressing inquiries, and resolving issues promptly and professionally.
- Handle customer complaints with empathy and professionalism to ensure satisfaction.
- Provide accurate information regarding products, services, promotions, and health advice, in compliance with regulatory guidelines.
- Supervise and support junior customer service staff, offering training, guidance, and performance feedback.
- Managed customer complaints with empathy and professionalism to ensure satisfaction.
Education
B.SC. - Computer Science
A.M.JAIN COLLEGE | MADRAS UNIVERSITY
01-2022
HSC -
Brilliant.Matriculation.Higher.Secondary.School
01-2019
SSLC -
Brilliant.Matriculation.Higher.Secondary.School
01-2017
Skills
- Excel (VLOOKUP, Pivot) and report management
- Creative thinking and problem solving
- Customer orientation and service
- Performance tracking and escalation management
- Complaint handling and teamwork
Languages
- English, fluent
- Tamil, fluent
Timeline
Customer Service Executive
CONCENTRIX Technologies
11.2022 - Current
B.SC. - Computer Science
A.M.JAIN COLLEGE | MADRAS UNIVERSITY
HSC -
Brilliant.Matriculation.Higher.Secondary.School
SSLC -
Brilliant.Matriculation.Higher.Secondary.School