Saloni Sharma
Zirakpur
Summary
Senior Sales Associate with extensive experience in consultative sales and account management, specialising in B2B and SaaS sales. Proven track record of achieving revenue growth through upselling, cross-selling, and subscription upgrades. Skilled in customer success and relationship management, with a focus on customer retention strategies and business development. Notable achievements include earning top performer awards and consistently meeting sales targets. Expertise in QuickBooks product knowledge, CRM systems, and Microsoft Office proficiency. Career goal: to leverage skills in a strategic sales leadership role to drive business success.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Senior Sales Associate
GM Enterprises
Zirakpur
04.2026 - Current
- Advised customers on tailored QuickBooks subscription plans aligned with specific business requirements, ensuring optimal value.
- Improved revenue by upgrading customers to higher-value plans and cross-selling opportunities.
- Managed QuickBooks customer portfolios, serving as primary support contact to address account needs and enhance customer experience.
- Built retention through proactive follow-ups that improved customer satisfaction.
- Resolved customer concerns promptly and coordinated with internal teams to ensure seamless service delivery.
- Supported subscription migrations and account transitions with minimal business disruption.
Senior Sales Associate
Studio 24
Zirakpur
05.2023 - 04.2026
- Earned top performer of 2025 trophy and certificate for outstanding sales.
- Secured position on top performers list by consistently exceeding targets.
- Achieved monthly sales targets by delivering exceptional customer service.
- Cultivated strong customer relationships to enhance repeat business and satisfaction.
- Recommended tailored products to optimise upselling and cross-selling opportunities.
- Resolved customer issues and complaints using quick problem-solving in real time.
- Conducted cold calls to potential customers, gathering information for a lead database.
- Worked with team members to meet overall business goals together.
SME
Alorica
Mohali
11.2022 - 03.2023
- Advised on subject-specific issues, contributing to organisational efficiency improvements.
- Diagnosed complex problems by tracing root causes and applying solutions.
- Analysed data, assessed findings, and presented results to management.
- Resolved customer escalations, providing clear guidance to team members for effective issue resolution.
- Coached new employees, enhancing team performance through structured training and support.
- Maintained compliance with quality standards and company policies daily.
Customer Service Representative
Teleperformance
Mohali
06.2019 - 10.2022
- Resolved customer concerns swiftly, contributing to high satisfaction scores.
- Delivered phone and email customer support, ensuring professionalism and positive customer experiences.
- Utilised communication and problem-solving skills to navigate challenges in a fast-paced environment.
Education
B.A - General
MCM DAV College for Women Chandigarh
Chandigarh 08-2023
12 - Humanities
Ryan International School
Chandigarh, CH01-2016
10 - General
Ryan International School
Chandigarh, CH01-2014
Skills
- B2B and SaaS sales
- Sales strategy
- Consultative sales
- Upselling and cross-selling
- Subscription upgrades and renewals
- Customer retention strategies
- Pipeline management and lead qualification
- Customer onboarding
- Objection handling
- Needs analysis
Custom
Working at Teleperformance from the past 2.3 years
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Personal Information
- Father's Name: Sandeep Sharma
- Date of Birth: 12/13/1998
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Interests
- Dancing and swimming to maintain an active, disciplined, and healthy lifestyle
- Enjoy discovering and trying new experiences, believing that continuous learning and curiosity contribute to both personal and professional growth
Accomplishments
- Top Performer Award (2025) – Recognized for consistently exceeding sales targets and delivering outstanding customer satisfaction, receiving a company trophy and certificate.
- Successfully managed customer accounts by providing consultative solutions, subscription upgrades, migrations, and ongoing account support to drive customer retention and business growth.
- Built strong, long-term customer relationships through a customer-first approach, resulting in high client satisfaction and repeat business.
Timeline
Senior Sales Associate
GM Enterprises
04.2026 - Current
Senior Sales Associate
Studio 24
05.2023 - 04.2026
SME
Alorica
11.2022 - 03.2023
Customer Service Representative
Teleperformance
06.2019 - 10.2022
B.A - General
MCM DAV College for Women Chandigarh
12 - Humanities
Ryan International School
10 - General
Ryan International School