Ms Office
Sameer Chandra
General Manager - B2B Cargo Sales
Bangalore
Summary
Accomplished and energetic B2B Sales professional with a strong history of achievements in the industry and in Revenue Management of B2B Cargo. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Commercial operations of Cargo, Revenue, and B2B Sales & Cargo Handling. Customer-oriented Professional with total of 29 years of experience focused on increasing revenues and expanding margin. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
30
30
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
General Manager - B2B Sales
Spice Jet Limited
Bengaluru
11.2021 - Current
- Currently the General Manager of Cargo B2B Sales at Spice Jet Limited, overseeing policy implementation, budgeting, revenue management P&L, and contractual Sales growth.
General Manager - Business Operations
Createcomm Tech Pvt Ltd.
Gurgaon
07.2020 - 11.2021
- Worked as General Manager - Business Operations at Createcomm Tech Pvt Ltd.
- Improved productivity while reducing staffing and operational costs by 83%
- Designed modern employee recognition program which boosted productivity and improved morale
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Developed initial sales roadmaps and market strategies to promote successful product launches
- Enhanced and redefined organizational structure to maintain competitive edge across territories
Regional Head - Global Business Operations
BLS International Services Limited
New Delhi
09.2013 - 03.2020
- Worked as Regional Head - Global Business Operations at BLS International Services Limited.
- Represented company at various national and global events in USA, Turkey, Hong Kong, Austria, Dubai, Kuwait and Saudi Arabia.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Monitored 400+ staff performance by actively engaging in and observing day-to-day activities.
- Recruited talented individuals bringing communication and hard working focused skills to Visa outsourcing department.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Head Operations - North India
Skynet Worldwide Express Pvt Ltd (DPEX/Toll Priority)
09.2010 - 08.2013
- Worked as Head Operations - North India at Skynet Worldwide Express Pvt Ltd (DPEX/Toll Priority).
- Successfully drove new product lines to increase annual profits by 33%.
- Propelled market share to surge ahead of competitors and earn #10 ranking
- Educated staff on strategies for handling difficult customers and challenging situations
Head - Business Operations
Dart Communications Pvt Ltd.
Noida
06.2006 - 08.2010
- Worked as Head - Business Operations at Dart Communications Pvt Ltd.
- Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in 53 % increase in store revenues and capital loss reduction
- Recruited, hired, mentored and trained 100+ staff on business procedures, policies, duties and customer care methods
- Created effective sales promotions and marketing strategies to deliver 56% in sales
Assistant Manager - Operations and CRM
A.J Worldwide Services Inc.
02.2002 - 05.2006
- Worked as Assistant Manager - Operations and CRM at A.J Worldwide Services Inc.
Customer Service Associate
Blue Dart Express Limited
New Delhi
06.1994 - 02.2002
- Worked as Customer Service Associate at Blue Dart Express Limited.
Education
Bachelor of Arts - Journalism & Mass Communication
Sikkim Manipal University
New Delhi 05.2007 - 08.2010
Diploma Is Systems Management - Systems Management
National Institute of Information Technology
New DelhiSkills
Strong Team motivational SkillsExcellent organizational, interpersonal, Communication, facilitation and project management skills
Comprehensive knowledge of standards, practices and procedures
Self-motivated, Cultural Awareness and Organizational leadership skillsStrong analytical skills, attention to detail, and capacity to gain insight from data analysesExcellent Relationship Management and Client Service experienceAttention to detail with keen time management skillsExcellent negotiation skills and ability to manage multiple projectsSOAR (Sales Optimization, Acceleration, and Retention)Excellent oral and written presentation skillsExpert in Project ManagementProfessional Achievements
- 09/2013, 03/2020, BLS International Services LIMITED, New Delhi, Regional Head - Global Business Operations
- Business Setup specialist in multiple countries for Visa and passport outsourcing services for MEA, India, MOFA, Spain, MOFA Afghanistan.
- Built a profit center for over US$ 5M Each location Per Annum at a Low operational Cost.
- Received Appreciations from the Ministry for excellent workmanship and managing the business in Overseas locations.
Work Objectives
Focused on launching new operations globally, optimizing operations, boosting Value Added Services, team building, negotiating logistics pricing, transforming non-profit locations into profit centers, and tailoring marketing strategies for client-specific profiles.
Achievements Summary
Successfully streamlined US Operation Centers, expansion of Value Added Services & Business growth in the US & Austria, Commercial and services negotiations with Logistics and sourcing companies across 47 countries, received recognition from the Indian Consulate Team in Washington DC, successfully launched the Hong Kong IVAC Profit Center, managed the roll-out of the Bangladesh IVAC project in India, Roll-out the Spain Visa Center in Turkey, and the National ID Registration project for the Embassy of Afghanistan in Saudi Arabia.
Selected Awards Accomplishments
- Awarded with Bravo Zulu Award for Best Employee Performance.
- Awarded with FedEx "International Certificate of Achievement" for completion of Advanced Manifesting Training of Memphis, USA at New Delhi.
Visa Information
Valid from 2013 - 2023
Personal Information
- Hobbies: Traveling, Networking, Photography, Foodie
- Date of Birth: 02/23/1973
Projects
- Roll out - Application Center - Saudi Arabia (Gulf), Ministry Of Foreign Affairs - Afghanistan, Saudi Arabia, Onsite, 06/2017, 08/2018, Roll out of a National ID Outsourcing Center in multiple cities of Saudi Arabia from finding a local property/lobby management with local government for taxes and startup/hiring staffing, training, defining roles and responsibilities, setting up the center and Making it a Profit Center of USD 5M.
- Roll out - Visa Outsourcing - Turkey, Ministry Of Foreign Affairs Spain, Istanbul & Ankara, Turkey: Onsite, 10/2016, 05/2017, Roll out of a Visa Outsourcing Center in 5 different cities from finding a local property/lobby management with local government for taxes and startup/hiring staffing, training, defining roles and responsibilities, setting up the center and Making it a Profit Center of USD 5M.
- Roll out - Visa outsourcing Center - Hong Kong, Ministry of External Affairs - India, Hong Kong: Onsite, 11/2015, 09/2016, Roll out of a Visa Outsourcing Center in Hong Kong from finding a local property/lobby management with local government for taxes and startup/hiring staffing, training, defining roles and responsibilities, setting up the center and Making it a Profit Center of USD 5M.
- Visa & Passport Outsourcing - United States of America, Embassy of India, Washington DC, Washington DC, New York, Houston, Chicago, Atlanta: Onsite, 10/2013, 05/2014, Visa & Passport Outsourcing Operations' Centers set and smooth operations with effective Profit Center with P/L Control and making it a profit center in 3 months to recover the recurring losses.
- Visa & Passport Outsourcing - Austria, Embassy of India, Vienna: Onsite, 09/2014, 10/2014, Visa & Passport Outsourcing Operations' Centers set and smooth operations with effective Profit Center with P/L Control and making it a profit center in 1 month to recover the recurring losses.
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 68% in less an year.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in 68% growth of customer base.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 32 staff members.
Software
Technology based inhouse application
Interests
Travelling
Networking
Volunteering
Learning New Skills
Sports
Cooking and Culinary Arts
Timeline
General Manager - B2B Sales
Spice Jet Limited
11.2021 - Current
General Manager - Business Operations
Createcomm Tech Pvt Ltd.
07.2020 - 11.2021
Regional Head - Global Business Operations
BLS International Services Limited
09.2013 - 03.2020
Head Operations - North India
Skynet Worldwide Express Pvt Ltd (DPEX/Toll Priority)
09.2010 - 08.2013
Bachelor of Arts - Journalism & Mass Communication
Sikkim Manipal University
05.2007 - 08.2010
Head - Business Operations
Dart Communications Pvt Ltd.
06.2006 - 08.2010
Assistant Manager - Operations and CRM
A.J Worldwide Services Inc.
02.2002 - 05.2006
Customer Service Associate
Blue Dart Express Limited
06.1994 - 02.2002
Diploma Is Systems Management - Systems Management
National Institute of Information Technology