SAMEER KUMAR
Bangalore
Summary
Business operation and supply chain expert with 8+ years' experience in different functions - Fulfillment, Deployment planning, Primary transportation/logistics, cost Saving,3rd Party logistics contracts, Inventory management, Warehousing, Budgeting, Vendor Management, Process reengineering. Revenue Growth, E-commerce operational planning, and sales strategies for B2B and B2C businesses. Deep Data Analysis and Data-Driven Decision-making capability.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Deputy Manager
Titan Eye Plus
01.2024 - Current
- Implemented new systems for tracking key performance indicators, resulting in improved decision-making capabilities.
- Cultivated positive rapport with fellow employees to boost company Logistics performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Prepared annual budgets with controls to prevent overages.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed budgets for various projects, ensuring optimal resource allocation and cost control.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated suppliers to maintain cost controls and improve operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
BUSINESS OPERATIONS MANAGER
Shakedeal.com
10.2021 - 12.2023
- Administering the complete Business operations in the organization
- Work closely with logistics and other operational leaders to drive multiple Supply Chain initiatives to successful completion
- Provide effective analysis and/or steer a cross-functional team to analyze the regional supply chain with all relevant aspects including warehouse scope, transportation setup, inventory methodology, supplier/customer base
- Responsible for the creation and implementation of centralized SOP in the order fulfillment life cycle including order placing, follow-ups, and post-delivery customer support
- Managing all logistics operational functions including inventory control, warehousing, transportation, fleet operations, and logistics planning, with additional oversight for order processing
- Proficient in interacting with different departments for executing the sales of all equipment and enhancing the overall efficiency of the organization
- Handling the end-to-end operations and other general administration activities of the organization
- Modern trade operation planning, process reengineering, cost saving, product marketing, vendor management
- Effectively leading customer support team as well and ensuring to maintain customer resolution within TAT
- Assigned the responsibilities of evaluating employee performance as well as suggested ways to increase productivity, Building & managing High-performance teams, expense, and revenue
- Communicating with the team and implementing the organization's operational guidelines, standards, and policies
- Monitored and managed operational activities directed warehouse operational risk, financial aspects, and QA and audit process
- Managing daily dispatch, order fulfillment, keeping track on RTO and in transit cases and handling 3PL with end-to-end coordination
- Create, maintain, and conduct training around to find improvements and ensure delivery and process alignment
- Collaborated with the central strategy team in standardizing and optimizing the fulfillment process
- Analyze area-specific issues and coordinate with cross-functional teams to achieve growth targets with simultaneously maintaining operational efficiency
- Annual employee appraisal and performance review
- Led the entire Ops and SCM team having 25 direct reports.
ASSISTANT OPERATIONS MANAGER
Shakedeal.com
08.2020 - 09.2021
SR,. BUSINESS OPERATION ASSOCIATE
Shakedeal.com
05.2018 - 07.2020
OPERATION EXECUTIVE
Bio world merchandising Pvt Ltd
07.2017 - 05.2018
- Administering the complete Business operations in the organization
- Maintaining relationships with clients to achieve quality product and service norms
- Business expansion for revenue increment on different online portals and their overall operation
- Maintain metrics and analyze data to assess performance and implement improvements
- Resolve any arising problems or complaints related to operations.
OPERATIONS EXECUTIVE
Coolwinks
05.2017 - 07.2017
- Managing warehouse management i.e., Outbound, Inbound, Dispatch
- Inventory Audit and cycle count
- Return management, customer escalations, and claim management
- Dispatch and Delivery SLA, Warehouse Hygiene, 3PL TAT, and Cost Analysis
- Ticket closures, NDR, Vendor Management.
GRADUATE TRAINEE ENGINEER
Industrybuying
01.2016 - 05.2017
- Order processing within the given time to maintain the TAT
- Planning and managing logistics, warehouse, transportation, and customer services
- Marketplace and liquidation projects
- Vendor management, OEM, and product branding on several online portals for revenue increment
- Cataloguing on several e-commerce platforms to liquidate inventory
- Inventory audit and management
- Dispatch, RTO, and claim management.
Education
Executive PDGM: Operation Management -
IMT
01.2020 - 04.2021
BTECH: electrical engineering - undefined
CIEM
01.2011 - 04.2015
12th - undefined
Gandhi Inter high school
01.2008 - undefined
Skills
Leadership
undefinedAccomplishments
- Sourced, negotiated, and secured 3PL contract resulting in 40% ops cost saving.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of KRA.
- Awarded by management for Employee of the Month for delivering outstanding job performance and process hygiene.
- Promoted Twice in the 4 years working in Shakedeal.
- Increased company profits by 2-3% by reducing freight charges and minimizing return, damage, and excellent claim settlement from 3PL partners.
- PROJECTS
- E-SCM and E-Commerce Business operations for PGDM IN the Final year of the Course.
- Modeling and Simulation of Distributed energy resource and their use in the present power scenario, Final semester project in B.Tech EE in 2015.
Languages
English
Bengali
Hindi
Timeline
Deputy Manager
Titan Eye Plus
01.2024 - Current
BUSINESS OPERATIONS MANAGER
Shakedeal.com
10.2021 - 12.2023
ASSISTANT OPERATIONS MANAGER
Shakedeal.com
08.2020 - 09.2021
Executive PDGM: Operation Management -
IMT
01.2020 - 04.2021
SR,. BUSINESS OPERATION ASSOCIATE
Shakedeal.com
05.2018 - 07.2020
OPERATION EXECUTIVE
Bio world merchandising Pvt Ltd
07.2017 - 05.2018
OPERATIONS EXECUTIVE
Coolwinks
05.2017 - 07.2017
GRADUATE TRAINEE ENGINEER
Industrybuying
01.2016 - 05.2017
BTECH: electrical engineering - undefined
CIEM
01.2011 - 04.2015
12th - undefined
Gandhi Inter high school
01.2008 - undefined
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