Sameer Shaikh

Open and inclusive collaborator with strong team building skills. Excellent root cause analysis and dispute resolution. Leads by example to create positive and supportive working environments, currently leading a team at TaskUS India Pvt Ltd. Proven track record in process improvement and quality assurance, with a strong focus on compliance and client satisfaction. Detail-oriented and proactive Operations Specialist with over 3.5 years of experience supporting U.S. and U.K.based clients in legal documentation, insurance claims, Demonstrated success in handling escalations, leading teams, and ensuring high service quality in fast-paced environments. Adept at problem-solving, communication, and stakeholder coordination. Seeking to contribute my expertise in operations and client services within a growth-oriented organization.

• Promoted to SME at TaskUs for outstanding performance.
• Handle a team of 8 people.
• Spearheaded coordination with U.S. underwriter team and the IRS on legal tax matters.
• Consistently exceeded KPIs and team goals across multiple roles.