SAMIKSHYA SAMADARSHINI
Summary
Experienced HR assistant and Customer service professional with a strong background in supporting diverse teams and resolving inquiries promptly and courteously. Proficient in HR processes which includes managing Employee's leave of absence and Hiring Candidates. Skilled in handling a variety of customer inquiries, ensuring satisfaction through effective communication and problem-solving. Proven ability to multitask, prioritize, and maintain confidentiality. Dedicated to providing exceptional support to both internal team and external customers.
Overview
7
7
years of professional experience
Work History
Manager in HR Services
Amazon India Pvt.Ltd
04.2022 - Current
- Served as a point of contact for assigned employees (~350 employees) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans as defined by Amazon
- Leveraged duration guidelines, best practice tools, and Amazon resources to support oversight of a leave event/disability as appropriate
- Consulted, coordinated, and collaborated with our third-party administrator, HR, Safety, Legal, and Payroll, Benefits, team members, and other departments/systems as appropriate
- Facilitated a smooth return to work and ramp-back plan for employees returning to the workplace
- Educated managers and HR business partners on employee concerns and needs prior to being off or returning to work
- Maintained system records to ensure accurate and timely information/documentation
- Tools Used: DALI, ADP, Microsoft Office, PeopleSoft, USC, Kronos Workforce Central
- Involved in submitting new change ideas to teams for process improvements to promote increased quality of services.
Sr. Process Executive
Cognizant Technology Solutions Pvt.Ltd
08.2021 - 04.2022
- Designing Google Ads Site Links
- Working on digital marketing
- Extracting site links from various websites.
Customer Service Executive
Indigo Airlines
04.2017 - 05.2021
- Answered questions from customer by phone calls, face-to-face interaction and email, offered company details and policy information as requested
- Responded to customer concerns and implemented changes to accounts to resolve issues
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction level
- Explained benefits and advantages of different product and service offerings to customers
- Built and fostered strong relationships with current and prospective clients
- Monitored customer complaints in social media and reached out to help
- Subject matter expert (SME)
- Trained down the line team about new SOPs
- Checked-in passengers, issued boarding passes, and verified immigration documents
- Submitted timely reports and prepared presentations assigned.
- Mishandled Baggage Specialist With World Tracer Certified
- Handling team of 45members
- Trained, coached and mentored colleagues to increase team productivity.
- Participated in business development efforts by identifying new or additional revenue opportunities .
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
Education
PGDBM - Human Resource Management
NMIMS Mumbai
01.2021
Bachelor of Business Administration - Finance
Ravenshaw University
01.2016
Intermediate -
Kendriya Vidyalaya no.1
01.2013
Skills
- Proficient knowledge of MS-Office
- The fundamental of Digital Marketing
- Well experienced in Amadeus, Gonow and Naviater (All three for aviation purpose)
- ADP – To check Employee’s Salary slip
- Customer relations
- Inbound and outbound calling
- Employee coaching
- Decision making
- Problem solving
- Kronos Workforce Central
- People Management
- Customer Service
- Communication skills
- PeopleSoft, DALI, USC
Accomplishments
- Completed post - graduation in Indian classical dance.
- Employee of the year 2019
Personal Information
- Passport Number: N9898060
- Passport Expiry Date: 09/05/26
- Father's Name: Gobardhan Sarangi
- Mother's Name: Itishree Sarangi
- Date of Birth: 06/28/95
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
English, Hindi, Oriya
Disclaimer
I hereby declare that the information provided above is correct to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned.
Timeline
Manager in HR Services
Amazon India Pvt.Ltd
04.2022 - Current
Sr. Process Executive
Cognizant Technology Solutions Pvt.Ltd
08.2021 - 04.2022
Customer Service Executive
Indigo Airlines
04.2017 - 05.2021
PGDBM - Human Resource Management
NMIMS Mumbai
Bachelor of Business Administration - Finance
Ravenshaw University
Intermediate -
Kendriya Vidyalaya no.1
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