Hi, I’m
Sampath Kumar Kasam
Hyderabad
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
years of professional experience
Work History
Intone Networks Private Limited
Senior Support Executive
03.2023 - 02.2024
Job overview
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions. to update create and updated tracking documents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
247 Digitize Service Private Limited
Support Analyst
03.2022 - 02.2023
Job overview
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Supported users with software, hardware and network issues.
- Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
- Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.
- Performed remote support tasks.
- Monitored helpdesk and responded to incoming tickets to address support needs.
Education
Acharya Nagarjuna UniversityGuntur
B.com from Commerce
05.2017
Master Minds College Guntur
M EC from Commerce
05.2014
St Xavier's High School Suryapet
Ssc from Ssc
03.2012
Skills
- Call Management
- Trend Analysis
- Failure resolution
- Data Collection
- Knowledge management
- Support Services
- Training and coaching
- Helpdesk operations
- Technical assistance
Accomplishments
I got the certification on e governance India private limited.
I have certified the accumatica certifications also.
Languages
English
Upper intermediate (B2)
Hindi
Intermediate (B1)
Telugu
Advanced (C1)
Timeline
Senior Support Executive
Intone Networks Private Limited
03.2023 - 02.2024
Support Analyst
247 Digitize Service Private Limited
03.2022 - 02.2023
Acharya Nagarjuna University
B.com from Commerce
Master Minds College
M EC from Commerce
St Xavier's High School
Ssc from Ssc
Similar Profiles
Kavita HaradKavita Harad
Information Security consultant at KNOW ALL EDGE NETWORKS PRIVATE LIMITEDInformation Security consultant at KNOW ALL EDGE NETWORKS PRIVATE LIMITED
Shritika ChakrabortyShritika Chakraborty
Associate Bid Manager at TalaKunchi Networks Private LimitedAssociate Bid Manager at TalaKunchi Networks Private Limited
Jacob GeorgeJacob George
CEO at 21 BlackJack Networks Private Limited.CEO at 21 BlackJack Networks Private Limited.
Sai Pratap GunturuSai Pratap Gunturu
Lead Data Analyst ( Senior Consultant) at Deloitte ConsultingLead Data Analyst ( Senior Consultant) at Deloitte Consulting
S N Aditya MurthyS N Aditya Murthy
Lead Product Manager - Digital Supply Chain at Dr Reddy's LaboratoriesLead Product Manager - Digital Supply Chain at Dr Reddy's Laboratories