Hi, I’m
Sampat Sahu
Technical Support Engineer
Bengaluru
Summary
Experienced Delivery Robots Operator with a focus on efficiency and attention to detail. Proficient in managing and supervising autonomous delivery robots, monitoring operations, troubleshooting technical issues, and ensuring prompt and accurate deliveries. Effective communicator with customers and technical teams, dedicated to maintaining service quality and resolving operational challenges. Thrives in fast-paced environments, prioritizing safety and efficiency to consistently achieve outstanding results.
Overview
1
year of professional experience
4
years of post-secondary education
2
Certifications
Work History
TDCX India
Assistant Pilot
08.2023 - 04.2024
Job overview
- Remotely operated Coco delivery robots, ensuring safe navigation and efficient deliveries in urban environments
- Monitored live video feeds and sensor data to control the robot's movement, avoiding obstacles and maintaining traffic compliance
- Handled customer interactions via software platform, ensuring clear communication and timely updates on delivery progress
- Troubleshooted technical issues in real-time, coordinating with technical teams to resolve mechanical or software malfunctions
- Maintained accurate delivery records, ensuring timely delivery of goods and reporting incidents or delays
- Collaborated with team members to improve route optimization and overall delivery efficiency using feedback from the field
- Adhered to safety protocols and company guidelines, ensuring the highest level of service for clients and customers.
Education
GIET University
BTech in Computer Science
08.2018 - 05.2022
University Overview
GPA: 7.25
Skills
Salesforce CRM
TroubleShooting
MS Office Suite
Attention in Detail
Jira
Gaming
Problem Solving
User Management
Communication in Multiple Languages
Unity
Certification
Salesforce Admin and App Builder Course in Henry Harvin Education, 05/2024, 07/2024
Personal Information
Date of Birth: 02/16/01
Languages
English
Hindi
Odia
Telugu
Projects
Salesforce Trailhead Projects, 08/2024, 09/2024, Got few badges in trailhead Salesforce Admin Projects Calculator using Java, 08/2019, 09/2019 Currency Converter, 08/2020, 10/2020, This simple application provides a web-based interface for exchanging/converting money from one currency (say $) to another currency (Rupees) Banking Management System, 12/2021, 02/2022, The bank management system is an application for maintaining a personal account in a bank. The system provides the access to the customer to create an account, deposit/withdraw the cash from his account, also to view reports of all accounts present.
Software
Salesforce CRM
Unity
MS Office
Jira
Interests
Playing Games
Listening Music
Solving Rubik's Cube
Timeline
Assistant Pilot
TDCX India
08.2023 - 04.2024
GIET University
BTech in Computer Science
08.2018 - 05.2022