Sampatty Kumar Saw (SAM)
Bangalore
Summary
Salesforce (SFDC) lead developer and DevOps engineer with over 9 years of experience in CRM solutions across multiple clouds, including Sales, Service, Experience, B2B Commerce, Health and Life Science. Demonstrated success in optimizing sales lifecycle processes and improving customer service through effective Service Cloud configurations. Skilled in developing Lightning applications and implementing CI/CD processes for efficient deployments. Holds multiple Salesforce and DevOps certifications, showcasing a dedication to ongoing professional growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesforce Technical Lead
Cognizant
Remote, India
12.2022 - Current
- Expertise in the healthcare and life sciences domain to enhance Account, Contact, Activity Plan, Call, Meeting, Survey, and Case Page detail sections on the IQVIA OCE Sales product.
- Led technical teams in the development and deployment of software solutions, enhancing overall project efficiency.
- Collaborated effectively with stakeholders, partners and project teams to aid timely delivery against technical roadmaps.
- Used Flosum and Gearset tools to commit and deploy the changes from lower to higher sandboxes, such as QA, UAT, and Prod.
Senior Salesforce Developer
Accolite Digital
Bangalore
02.2022 - 11.2022
- Handled complex Salesforce problems by identifying root causes and implementing scalable solutions.
- Identified and resolved complex issues through root-cause analysis and targeted solutions.
- Applied the complete Agile Methodology throughout development, unit testing, and Git changes commitment.
- Managed the end-to-end Software Development Life Cycle (SDLC) for product development and deployed it using Copado.
Salesforce Consultant
CA-One Tech Cloud Inc.
Bengaluru, India
05.2021 - 02.2022
- Executed Sales Cloud and Community Cloud setup for Google product development under Privacy & Security, and Baseline Configuration.
- Conducted requirements gathering with onsite architects, and produced high-level and low-level design documents.
- Interfaced directly with client leads at Google and established a trusted adviser relationship.
- Supported user story management and sprint ceremonies in an Agile delivery model.
Salesforce Developer
IMS Healthcare (IQVIA)
Bangalore
06.2020 - 04.2021
- Delivered successful outcomes in sales cloud, health cloud, and life sciences projects, enhancing commercial activities for Iovance Biotherapeutics.
- Configured and customised patient care management systems using Health Cloud and Service Cloud.
- Resolved customer queries and problems using effective communication, and providing step-by-step solutions.
- Optimised development processes by employing Microsoft Azure methodologies for structured project delivery.
Senior Associate (Salesforce)
Tata Consultancy Service (TCS)
Bangalore
07.2018 - 06.2020
- Assisted in executing classic to Lightning migration and developing Lightning Aura components.
- Utilised the Jira ticketing tool for managing user stories and delivering daily status updates on the scrum meeting.
- Provided Salesforce support for enhancements, troubleshooting, and issue resolution by using Service Cloud and Omni-Channel.
- Participated in code reviews, upheld high standards of quality, and promoted best practices among the development team.
Associate Software Engineer (Salesforce Developer & Administrator)
Time Inc. India
Bangalore
03.2017 - 04.2018
- Designed and developed software systems using the initial brief; managed accounts, contacts, leads, campaigns, opportunities, quotes, dashboards, reports, and cases.
- Coordinated quality testing with assurance team and partnered on resolving defects.
- Collaborated with cross-functional teams to identify system requirements, improving software functionality and user experience.
- Monitored system performance post-deployment, identifying and addressing any issues to maintain high service levels.
Education
MCA - Computers
C. V. Raman College of Engineering
Bhubaneswar01-2016
Skills
- Salesforce Configuration
- Salesforce Customisation
- DevOps (CI/CD)
- Multi-Cloud Architecture
- Apex and Trigger
- Visualforce page
- Lightning Aura Components, LWC
- Profile and Permission Set
- Workflow and Flow
- Batch Class & Future Method
- System integration
- Web services – REST and SOAP
- HTML, CSS, and Javascript
- Copado, Flosum, Gearset
- Omni-channel
- Manage packages
- AppExchange
- Generative AI and Agentforce
- Data Migration and Data Cloud
- Agile methodology
- Microsoft Azure
- MS Office Suite
- Software Development Life Cycle
- Client Relationship Management
- Technical Documentation
- Cross-functional collaboration
- Problem-solving
- Team leadership
- Application support
- Technical design document
- Process Improvement Strategies
Certification
- Salesforce Platform Developer I
- Salesforce Administrator
- Salesforce AI Associate
- Salesforce Agentforce Specialist
- Salesforce Data Cloud Consultant
- Copado Administrator & Developer
- Flosum Professional & Expert
- Prompt Engineering & Claude 101
- Agile Competency E0 & E1
Accomplishments
- Recognized by management for IO Events projects delivering outstanding Result.
- Enhanced Existing processes, implementing across department for increased productivity and profits.
- Participated in BlueBolt Hackathon - Ideas submitted on ChatBot app in Cognizant.
- Received Best Performer and Star Team Appreciation Awards by TCS in 2019.
- Sincere, Positive Attitude, Quick Learner and Comfortable to accept the new Technology & Challenges.
Languages
Hindi
First Language
English
Advanced
C1
Websites, Portfolios and Profiles
https://www.linkedin.com/in/sampatty-kumar-saw-1428b813b/
https://www.salesforce.com/trailblazer/sasaw6
Timeline
Salesforce Technical Lead
Cognizant
12.2022 - Current
Senior Salesforce Developer
Accolite Digital
02.2022 - 11.2022
Salesforce Consultant
CA-One Tech Cloud Inc.
05.2021 - 02.2022
Salesforce Developer
IMS Healthcare (IQVIA)
06.2020 - 04.2021
Senior Associate (Salesforce)
Tata Consultancy Service (TCS)
07.2018 - 06.2020
Associate Software Engineer (Salesforce Developer & Administrator)
Time Inc. India
03.2017 - 04.2018
MCA - Computers
C. V. Raman College of Engineering