Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Senior Executive
MSC SERVICE CENTER INIDA PRIVATE LIMITED
HYDERABAD
08.2021 - Current
Working as an Auditor in team to fine-tune users errors and taking care of queries in process.
Coordinated cross-functional teams to streamline processes and improve efficiencies.
Managed a team of executives responsible for operations and reports to agency.
Established performance metrics to measure progress towards goals and objectives.
Provided direction on personnel decisions, training, coaching, disciplining, motivating staff members.
Customer Relationship Officer
V5 GLOBAL SERVICES PRIVATE LIMITED
HYDERABAD
10.2019 - 12.2020
Participated actively in team meetings focused on improving overall customer experience.
Analyzed customer feedback data to identify opportunities for improvement in customer service delivery.
Utilized CRM tools effectively in order to manage relationships with customers.
Identified opportunities to upsell products or services to existing customers of Airtel.
Junior Executive
MOL Information Processing Services (India) Pvt Ltd.
HYDERABAD
04.2018 - 07.2019
Worked as Jr. Executive in singapore bookings team.
Developed and implemented my technical skills to improve my productivity and accuracy.
Played key-role among team during huge volume.
Pro-actively participated in complicated cases.
Field Work Supervisor
DENAVE INDIA PVT.LTD.
HYDERABAD
12.2015 - 04.2017
Negotiated contracts with vendors for supplies needed for projects.
Provided guidance on day-to-day operations when needed.
Planned work schedules for field teams based on project requirements.
Education
Bachelor of Science - Science Education
S A S J GOVT DEGREE COLLEGE
NARAYANAPURAM
05-2017
Skills
Procedure Implementation
Corporate Communications
Strategic Planning
Operational Leadership
Mail Handling
Performance Improvement
Affiliations
Passionate about Music and Films
Books
Geo Politics
Languages
Telugu
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Senior Executive
MSC SERVICE CENTER INIDA PRIVATE LIMITED
08.2021 - Current
Customer Relationship Officer
V5 GLOBAL SERVICES PRIVATE LIMITED
10.2019 - 12.2020
Junior Executive
MOL Information Processing Services (India) Pvt Ltd.
04.2018 - 07.2019
Field Work Supervisor
DENAVE INDIA PVT.LTD.
12.2015 - 04.2017
Bachelor of Science - Science Education
S A S J GOVT DEGREE COLLEGE
Similar Profiles
Selvam PSelvam P
Executive at MEDITERRANEAN SHIPPING COMPANY (MSC) Shared Service Center India Private LimitedExecutive at MEDITERRANEAN SHIPPING COMPANY (MSC) Shared Service Center India Private Limited
Senior Specialist - GL Reconciliation (Banking) at Corteva Global Service Center Private Limited (Formerly known as E.I.Dupont Service Center)Senior Specialist - GL Reconciliation (Banking) at Corteva Global Service Center Private Limited (Formerly known as E.I.Dupont Service Center)