SANAM RAMANJANEYULU
HYDERABAD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Senior Executive
MSC SERVICE CENTER INIDA PRIVATE LIMITED
HYDERABAD
08.2021 - Current
- Working as an Auditor in team to fine-tune users errors and taking care of queries in process.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Managed a team of executives responsible for operations and reports to agency.
- Established performance metrics to measure progress towards goals and objectives.
- Provided direction on personnel decisions, training, coaching, disciplining, motivating staff members.
Customer Relationship Officer
V5 GLOBAL SERVICES PRIVATE LIMITED
HYDERABAD
10.2019 - 12.2020
- Participated actively in team meetings focused on improving overall customer experience.
- Analyzed customer feedback data to identify opportunities for improvement in customer service delivery.
- Utilized CRM tools effectively in order to manage relationships with customers.
- Identified opportunities to upsell products or services to existing customers of Airtel.
Junior Executive
MOL Information Processing Services (India) Pvt Ltd.
HYDERABAD
04.2018 - 07.2019
- Worked as Jr. Executive in singapore bookings team.
- Developed and implemented my technical skills to improve my productivity and accuracy.
- Played key-role among team during huge volume.
- Pro-actively participated in complicated cases.
Field Work Supervisor
DENAVE INDIA PVT.LTD.
HYDERABAD
12.2015 - 04.2017
- Negotiated contracts with vendors for supplies needed for projects.
- Provided guidance on day-to-day operations when needed.
- Planned work schedules for field teams based on project requirements.
Education
Bachelor of Science - Science Education
S A S J GOVT DEGREE COLLEGE
NARAYANAPURAM05-2017
Skills
- Procedure Implementation
- Corporate Communications
- Strategic Planning
- Operational Leadership
- Mail Handling
- Performance Improvement
Affiliations
- Passionate about Music and Films
- Books
- Geo Politics
Languages
Telugu
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Senior Executive
MSC SERVICE CENTER INIDA PRIVATE LIMITED
08.2021 - Current
Customer Relationship Officer
V5 GLOBAL SERVICES PRIVATE LIMITED
10.2019 - 12.2020
Junior Executive
MOL Information Processing Services (India) Pvt Ltd.
04.2018 - 07.2019
Field Work Supervisor
DENAVE INDIA PVT.LTD.
12.2015 - 04.2017
Bachelor of Science - Science Education
S A S J GOVT DEGREE COLLEGE
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