SUBODH KUMAR
New Delhi
Summary
Accomplished Senior Executive with a proven track record of enhancing customer service and sales at Spicejet Ltd. Skilled in travel coordination and performance improvement, adept at executive-level support and program oversight, leading to significant growth planning successes. Demonstrates exceptional procedure implementation abilities, ensuring seamless operations and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Senior Executive
Spicejet Ltd.
Gurugram
07.2022 - 12.2024
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Ensured that proper follow up was completed after each interaction with a customer.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Senior Executive
Dhani Healthcare
Gurugram
11.2021 - 05.2022
- Conducted presentations to potential customers to demonstrate products or services capabilities.
- Investigated customer complaints regarding product quality or service delivery.
- Enhanced sales by presenting customers with specific solutions.
Executive
PC Finance
Gurugram
02.2020 - 10.2021
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Negotiated credit extensions to assist customers in paying overdue accounts.
Education
Associate of Arts - Political Science
J.P. University
Chapra01-2023
Bachelor of Science -
D.B.S.D. Degree College
Garkha, Saran04-2018
High School Diploma -
Ramavatar High School
Basatpur, Shobhepur, Saran05-2016
Skills
- Travel Coordination
- Procedure Implementation
- Performance Improvement
- Executive-level support
- Program Oversight
- Growth planning
Timeline
Senior Executive
Spicejet Ltd.
07.2022 - 12.2024
Senior Executive
Dhani Healthcare
11.2021 - 05.2022
Executive
PC Finance
02.2020 - 10.2021
Associate of Arts - Political Science
J.P. University
Bachelor of Science -
D.B.S.D. Degree College
High School Diploma -
Ramavatar High School
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