SANCHITA SAHA SIL
CUSTOMER SUPPORT ASSOCIATE
KOLKATA
Summary
Diligent Customer Support Associate skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Customer Support Associate
AEGIS CUSTOMER SUPPORT SERVICE
KOLKATA
07.2019 - Current
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Responded to customer requests for products, services, and company information.
- Assisted sellers with platform requirements for renewals and upgrades.
- Handled customer inquiries and suggestions courteously and professionally.
Education
MADHYAMIK -
W.B.B.S.E -
SUKANTA NAGAR VIDYANIKETAN
SUKNTANAGAR 03.2011 - 03.2012
HIGHER SECONDARY PASSED - COMMERCE
SUKANTA NAGAR VIDYANIKETAN
SUKANTANAGAR 04.2012 - 03.2014
B.COM - COMMERCE
SURRENDRANATH COLLEGE
SEALDAH 04.2014 - 03.2017
Skills
Complaint resolution
undefinedAccomplishments
- AREA : SUKANTA NAGAR
- P.O : BIDHAN NAGAR SAI COMPLEX
- P.S : SOUTH BIDHAN NAGAR
- DIST : NORTH 24 PARGANAS
- PIN : 700098
Certification
BASIC COMPUTER COURSE FROM DNSCOMPUTER CENTRE
Timeline
Customer Support Associate
AEGIS CUSTOMER SUPPORT SERVICE
07.2019 - Current
B.COM - COMMERCE
SURRENDRANATH COLLEGE
04.2014 - 03.2017
HIGHER SECONDARY PASSED - COMMERCE
SUKANTA NAGAR VIDYANIKETAN
04.2012 - 03.2014
W.B.B.S.E -
SUKANTA NAGAR VIDYANIKETAN
03.2011 - 03.2012
BASIC COMPUTER COURSE FROM DNSCOMPUTER CENTRE
TALLY ERP9 FROM ROOT COMPUTER CENTRE
EXPERIENCE
JULY 2019-STILL NOW
MADHYAMIK -
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