SANDEEP BOSE
Inside Sales & Customer Support Specialist
E-118 UGF Vishwakarma Colony M.B Road, Delhi
Summary
Accomplished sales expert with 8 years of customer-centric experience. Consistently surpassing monthly sales targets, adept at cultivating and retaining customer relationships for repeat business. Profound grasp of successful sales methodologies and exceptional presentation prowess. Adept analytical thinker excelling under pressure. Goal-driven and team-focused leader, demonstrating strong leadership and a resolute commitment to achieving team quotas.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Inside Sales Associate
University Living Accommodation Pvt. Ltd.
Noida
03.2023 - 10.2023
- Connect internationally with students, addressing their inquiries and needs.
- Communicate effectively with global customers and accommodation providers.
- Comprehend students' essential requirements and offer comprehensive end-to-end support.
- Cultivate strong client relationships through friendly and engaging communication.
- Utilize diverse social media platforms for networking and communication.
- Implement lead generation strategies to convert prospects into bookings, and maintain proactive follow-up to assist students throughout their association with us.
Player Relation Associate
Baazi Networks Pvt. Ltd
Delhi
08.2022 - 03.2023
- Prioritize the establishment of trust with key stakeholders, ensuring timely issue resolution, retention, and effective key accounts management.
- Demonstrate expertise in addressing customer issues, complaints, and inquiries to reinforce trust, with a specific focus on key accounts.
- Actively foster and amplify customer relationships to deliver tangible value, especially for key accounts.
- Efficiently execute thorough and prompt customer requests via various communication channels like calls, emails, and chats, including those from key accounts.
- Record and address queries effectively while following established protocols, ensuring consistent and quality service delivery, particularly for key accounts.
- Collaborate closely with guests, including VIPs and celebrities, showing a high degree of respect for their privacy, while providing exceptional key account management services, thus maintaining their trust in our services.
Relationship Manager
Shriram Life Insurance Company Ltd
Delhi
01.2021 - 07.2022
- Led intern team, propelling digital sales efforts
- Met MBA/BBA college placement leaders, presenting Internship Program
- Conducted interviews and selected interns
- Provided comprehensive training, mentoring, and coaching
- Established MBA/BBA college network, overseeing end-to-end digital sales.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
Client Relationship Executive
Amplifon India Pvt. Ltd
Gurugram
06.2018 - 12.2020
- Conducted inside sales via calls to loyalty, doctor-referred, and new clients
- Provided expert counseling on hearing benefits, aids, and upgrades
- Efficiently scheduled hearing checkup and trial appointments with audiometric experts
- Central role: Driving sales through impactful hearing aid counseling
- Leveraged client relationships to achieve sales targets with consultative approach.
- Generated leads and boosted brand through professional and personal networks
Customer Relationship Associate
FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd
Delhi
12.2014 - 05.2018
- Coordinated pickups for FedEx customers, both account holders and non-account holders
- Offered shipment tracking information promptly upon customer inquiry
- Presented accurate service quotations encompassing rates, timeframes, and documentation requirements
- Managed complaints, addressing issues like non-delivery, missing items, billing, and logistics challenges
- Thrived in dynamic supply chain setting, ensuring seamless customer experience.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Education
MBA - Production Operation & Marketing Management
Swami Vivekanand Subharti University
Meerut 01.2019 - 12.2020
BBA - Marketing Management
Punjab Technical University
Jalandhar 07.2009 - 12.2012
12th - Commerce Stream
Raisina Bengali School - CBSE
Delhi 04.2008 - 03.2009
10th -
Raisina Bengali School - CBSE
Delhi 04.2006 - 03.2007
Skills
MS Excel, Word, PowerPoint
Timeline
Inside Sales Associate
University Living Accommodation Pvt. Ltd.
03.2023 - 10.2023
Player Relation Associate
Baazi Networks Pvt. Ltd
08.2022 - 03.2023
Relationship Manager
Shriram Life Insurance Company Ltd
01.2021 - 07.2022
MBA - Production Operation & Marketing Management
Swami Vivekanand Subharti University
01.2019 - 12.2020
Client Relationship Executive
Amplifon India Pvt. Ltd
06.2018 - 12.2020
Customer Relationship Associate
FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd
12.2014 - 05.2018
BBA - Marketing Management
Punjab Technical University
07.2009 - 12.2012
12th - Commerce Stream
Raisina Bengali School - CBSE
04.2008 - 03.2009
10th -
Raisina Bengali School - CBSE
04.2006 - 03.2007
Interests
- Traveling
- Music
- Cooking
- Painting
Interests
- Traveling
- Music
- Cooking
- Painting
Similar Profiles
Diksha KashyapDiksha Kashyap
HR Manager at University Living Accommodation Pvt Ltd.HR Manager at University Living Accommodation Pvt Ltd.
Davy Ruth MeguisoDavy Ruth Meguiso
Receptionist at Corporate Living AccommodationReceptionist at Corporate Living Accommodation
Joydeep MukherhjeeJoydeep Mukherhjee
Senior Travel Consultant at Ezeerooms Accommodation Pvt LtdSenior Travel Consultant at Ezeerooms Accommodation Pvt Ltd